Ensuring that your practice is maximising potential income is essential in developing the organisation and improving service delivery. This informatie session advises delegates on all areas of income, highlighting potential additional income streams that are available. Delegates will learn how all members of the organisation have a role to play in maximising income oppurtunities and the associated benefits.
&nbsp;
Aims of the session:
<ul>
<li>Learn about the various income streams available in general practice&nbsp;</li>
<li>Discover the link between QOF and income generation</li>
<li>Learn about cost-benefit analysis for enhanced services&nbsp;</li>
<li>Understand how to effectivley cost for staff</li>
<li>Gain an understanding of income strams that are often overlooked&nbsp;</li>
<li>Recognise why using specialist accounts can help save money</li>
</ul>

Financial Management 

Physiological Measurements and Vital Signs CC+&nbsp;
&nbsp;
Monitoring physical measurements and vital signs help us to understand how our body is functioning and to detect and monitor any health issues as well as alerting health care professionals to any possible concerns.&nbsp;&nbsp;&nbsp;This is an introductory session on taking patient’s physical measurements and vital signs and developing clinical skills in a safe environment.
&nbsp;
Aim: To gain an understanding of what physical measurements and vital signs are, why they are undertaken and to practice how to accurately perform these and document the results.
&nbsp;
Learning Outcomes: By the end of the session, you will:
&nbsp;
<ul>
<li>Understand what physical measurements are and what they mean.</li>
<li>Learn about vital signs, why and how we take these.</li>
<li>Identify what equipment is needed.&nbsp;</li>
<li>Understand and practice how to assemble and use the equipment.&nbsp;</li>
<li>Take physical measurements and vital signs and accurately record the results.</li>
</ul>

Physiological Measurements 

This study day gives you a foundation knowledge in both adults and children. This is NOT the equivalent to undertaking the course in managing patients with asthma in your practice. You will revise the respiratory system and gain a better understanding of how the condition of asthma impacts on this.Aims of the session:<ul class="tight" data-tight="true"><li>Understanding how we assess for the correct diagnosis</li><li>Getting an overview of diagnosis and treatment guidelines including NICE, BTS/SIGN and GINA</li><li>To identify what a good asthma review looks like</li><li>Smoking, depression scoring and inhaler technique</li><li>Personalised asthma action plans (PAAP's)</li><li>Treatment - stepping up and stepping down</li><li>Understanding responsible prescribing - Including the danger of overuse of Salbutamol</li><li>Emergency Care</li></ul>

Update on Asthma Management for Primary Care 

We are excited to offer a 3-Day course which covers intermediate/advanced diabetes.
These sessions will be interactive and practical sessions giving you the confidence to work with and manage your diabetes patients which will include the initial review, tailored lifestyle approach, oral medicaion and injectable starts.&nbsp;
All 3 days of this course must be attended in order to recieve a certificate of completion. Please see the dates below&nbsp;
<ul>
<li>Thursday 10-Apr-25</li>
<li>Friday 25-Apr-25</li>
<li>Friday 2-May-25</li>
</ul>
Day 4 includes -
<ul>
<li>To understand the oral medications used to treat Glucose management for Diabetics</li>
<li>Know the side effects and where to look for contradictions </li>
<li>Be more confident in titrating prescribing and deprescribing with support as needed&nbsp;</li>
<li>Be more confident in using NICE guidelines to help direct next steps</li>
<li>Practice using guidelines - Case Studies</li>
<li>Thinking next steps...</li>
</ul>
Day 5 &amp; 6 includes -
<ul>
<li>Next Steps</li>
<li>How we have come to this decision </li>
<li>Injectables </li>
<li>GLP1</li>
<li>Insulin - Different types of action and prifile&nbsp;</li>
<li>How to do an insulin start&nbsp;</li>
<li>Risks and benefits&nbsp;</li>
<li>How do we put this all together&nbsp;</li>
<li>Practical session and case studies</li>
</ul>

Intermediate/Advanced -  An Exciting Journey into better Diabetes Care

This is a 2 Day course and both days must be attended in order to receive a certificate of attendance -Friday 11th April 2025Monday 14th April 2025The Foundation Immunisation 2-Day course offers a comprehensive overview of the UK Public Health Immunisation Programme, covering best practice guidelines and the legal and professional governance essential to clinical practice in general practice.Course Objectives -<ul class="tight" data-tight="true"><li>Understand the UK vaccination programme and its clinical application.</li><li>Tailor immunisation advice to individual health, cultural, and personal needs.</li><li>Practice non-judgmental history-taking to address vaccine hesitancy.</li><li>Assess vaccine safety and risk factors using clinical guidelines.</li><li>Administer vaccines competently, including post-vaccine care and referrals.</li><li>Manage anaphylaxis related to immunisations.</li><li>Know where to seek advice on complex health and safeguarding scenarios.</li></ul>Learning Outcomes -<ul class="tight" data-tight="true"><li>Understand the role of vaccines in preventing diseases and the impact on global health.</li><li>Outline the routine childhood immunisation schedule and key vaccines for adults.</li><li>Explain how vaccines work and the safety protocols in place.</li><li>Address vaccine hesitancy with effective communication strategies.</li><li>Demonstrate proper vaccine administration and manage contraindications and adverse reactions.</li><li>Understand ethical, legal, and informed consent issues related to vaccinations.</li></ul>

Foundation Immunisation - 2 Day Course 

NMP Update - Cardiovascular 

This study day will provide a revision of skin anatomy, types of wounds - including acute and chronic and the phases of wound healing. We will look at appropriate cleansing techniques, use of dressings and assessment and management of pain. It is appropriate for beginners and those requiring a refresher.

Wound Care and Burns

The aim of this session is to teach you the role of a Chaperone in care and clinical settings, including the current guidance along with an understanding of why a chaperone might be needed. The training involves pre-reading and post-reading materials and a short online assessment.Learning Outcomes:<ul class="tight" data-tight="true"><li>Define the term 'Chaperone'</li><li>Describe the role of a Chaperone and how you will undertake this role</li><li>Recognise the need for a Chaperone in the practice setting </li><li>Disxuss what is meant by an intimate examination </li><li>Explain the rights of the patient </li><li>State how you will communicate this service to patients if required </li><li>Recognise the safeguarding issues around being a Chaperone and how to escalate concerns </li><li>Recognsie and preserve the dignity, respect and privacy of the patient</li></ul>

Chaperone Training

Depot Injections in Psychiatric Care incl:<ul class="tight" data-tight="true"><li>Rationale </li><li>Typical and Atypical Depot Injections</li><li>Storage Requirements </li><li>Side effects of antipsychotic depots and assessment tools</li><li>Four injection sites</li><li>Risk Reduction from human error when administering depot injections </li><li>Calculations of depot injections using appropriate formula method </li><li>Handling newer generation depot injections and older generation ampoules</li><li>Z track technique</li><li>Land Marking for injection sites</li></ul>At the end of the session there will be time for group discussion and for any questions to be answered.

Depot Injections 

Diagnostic criteria, the signs and symptoms of common types of personality disorders incl:<ul class="tight" data-tight="true"><li>Emotionally Unstable Personality Disorder</li><li>Dissocial (antisocial) Personality Disorder </li><li>Narcissistic Personality Disorder </li><li>Obsessive-Compulsive Disorder </li><li>Avoidant Personality Disorder </li><li>Dependent Personality Disorder </li></ul>The session will also explore the biological, psychological and social causes of personality disorders, as well as the treatment options available.

Personality Disorders

SSSA update for practice assessor(s) and practice supervisor(s) as part of Health Education England's process for the re-approval of educators and PCN and Practice Learning Environments, educators over a 4-5 year period.Following the SSSA update presentation, trained PA/PS nurses and nurse associates will provide evidence of peer review on an episode of teaching. This review will consist of a small group where each will present a 10-minute micro teaching session or a short case study on a chosen subject.The guidance and peer review update has been designed to facilitate a reflective process and enable a formative assessment for trainers.

SSSA Peer Review 

This one day training session will cover -
<ul>
<li>How we define and diagnose learning disabilities&nbsp;</li>
<li>The causes and prevalence of learning disabilities&nbsp;</li>
<li>The physical health problems that people with learning disabilities are more likely to encounter</li>
<li>The mental health problems in people with learning disabilities&nbsp;</li>
<li>Understanding behaviours that we may find challenging&nbsp;</li>
<li>Difficulties with assessment and treatmnent and accessing healthcare&nbsp;</li>
<li>Overcoming communication problems.</li>
</ul>

Working with People with Learning Disabilities 

This meeting will be held on MS Teams&nbsp;
Agenda tbc:

Bexley Nursing Forum 

This hands-on face to face training program will equip you with essential advanced assessment techniques, allowing you to confidently and accurately evaluate patients, leading to informed clinical decisions, and provide comprehensive care.
Led by experienced clinical educators, the sessions blend theory with practical skills, using real-world scenarios and interactive workshops to solidify your learning.
If you are intrseted in booking this course but not sure if this course will be applicable please book anyways. We will contact you if the booking is not appropriate.&nbsp;

Advanced Practitioner Masterclass - ENT (Day 4)

This is a networking SSSA drop-in session for practice with nurses and nursing associates who host student nurses or student nursing associates, regardless of the student placement having finished, currently taking place, upcoming soon or is being considered. This is the place to exchange experiences and real examples of best practice, exchange ideas, share comments and offer suggestions. This drop-in session is also well placed to ask questions and get advice related to placements or supervision and assessment of students.

SSSA - Drop In

Do you have a role in supervising,mentoring,assessing or teaching in primary care?
Whether you are formally approved or provide informal support to others in your practice or PCN, this is the event for you.
&nbsp;
Agenda will follow seperatley

SEL Annual Educators Conference 

Practice Manager's Forum
Agenda to Follow&nbsp;
&nbsp;

Practice Managers Forum

Care Navigation training is now essential across South East London’s boroughs to meet rising patient demand, tackle workforce shortages, and enhance healthcare efficiency. This training ensures patients see the right person at the right time with minimal delays, reduces pressure on frontline staff and support teams, and improves overall patient experience and health outcomes.Course Objectives -<ul class="tight" data-tight="true"><li>Understand patient needs and perceptions to provide better support</li><li>Enhance your knowledge of the healthcare system for effective navigation</li><li>Ask the right questions to guide patients confidently and efficiently</li><li>Develop trusted solutions that add value to patient care</li><li>Identify and overcome common barriers in care navigation</li><li>Apply negotiation tools and tactics to help patients access the right services</li></ul>Learning Outcomes -<ul class="tight" data-tight="true"><li>Streamline healthcare services by effectively guiding patients</li><li>Enhance patient outcomes through informed decision-making</li><li>Reduce workload by directing patients to the right care efficiently</li></ul>

Mastering Care Navigation with Confidence

This session will explain the need to effectivley prepare for a CQC inspection and then remain prepared. The session discusses the areas that the CQC look at during an inspection, whilst offeering practical advice for organisations to ensure they are CQC compliant.&nbsp;
Aims of the session -
<ul>
<li>Understand how to effectivley prepare for a CQC inspection&nbsp;</li>
<li>Gain an ocerview of the fundamentals standards of care</li>
<li>Understand CQC quality statements and population groups&nbsp;</li>
<li>Learn what information you will need to have readily available during an inspection</li>
</ul>
&nbsp;

Being CQC Ready

PLEASE NOTE- THIS TRAINING WILL BE HELD ON ZOOM DETAILS OF THE TRAINING WILL BE SENT NEARER TO THE TIME
This course will cover many issues in relation to customer service and communications in a fun and interactive way, using an actor workshop and real life scenarios from GP practice. The delegates will learn about communication skills, behaviour patterns and how to establish a patient centred service within their practice. The main training resource will be audio telephone calls between a receptionist and a patient.
The aim of this course is for each delegate to achieve a level of self-awareness, so their behaviour, thinking and service can be adapted to differing situations, ensuring a consistently excellent patient journey.
Course Objectives:
By the end of this training course, participants will be equipped to:
<ul>
<li>Improve listening and questioning skills</li>
<li>To understand a communication model</li>
<li>To apply the eight stages of success to actor audio scenarios</li>
<li>To empathise with the patient experience</li>
<li>To learn the SBAR hand over tool</li>
<li>Refresh knowledge around active signposting and social prescribing</li>
<li>To apply certain communication tools to help with dealing with patients/relatives with challenging behaviours</li>
<li>To be self aware and ready to change ones own behaviour</li>
</ul>

Communication, Customer Service and Dealing with Challenging Behaviours

This session offers a chance to revisit childhood and adult immunisations as well as providing updates on any changed which are due in that given year.It will cover changes in the immunisation programme, side effects and contradictions.This session will look at the scenarios on incomplete immunisations.

Immunisation Update - Adults and Children

As key leaders in the healthcare setting, you play a crucial role in the successful operation of your practice, ensuring that patient care is delivered efficiently and effectively.
Together, we will explore best practices, share real-world experiences, and empower you to lead your practice toward excellence in both patient satisfaction and operational performance.
This unique and bespoke course has been written and designed for individuals in General Practice and is based upon the principles of primary care, for anyone who has been promoted to the role through promotion or for managers who are keen to take a holistic refresher course.
&nbsp;The course is made up of 5 face to face modules, held monthly covering:
<ul>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Working in General Practice, past, present and future&nbsp; &nbsp; </li>
<li>&nbsp; &nbsp;The Manager and their Practice</li>
<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Commissioning and ICB / ICS infrastructure</li>
<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Managing people and self-management</li>
<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Overview of practice finance</li>
<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Regulation and compliance in General Practice</li>
<li>&nbsp; &nbsp; &nbsp; Premises – financial complexities and legal obligations</li>
<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Clinical governance and safeguarding service delivery</li>
<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Managing in a climate of finite resources</li>
<li>&nbsp; &nbsp; &nbsp;&nbsp;Development in facilitating and supporting practice development</li>
</ul>
This is a 5 day course and it is expected that you attend all 5 days. Please see below the dates for this course:
Day 1 - Tuesday 6th May
Day 2 - Tuesday 27th May
Day 3 - Tuesday 17th June
Day 4 - Tuesday 29th July&nbsp;
Day 5 - Tuesday 26th August&nbsp;
https://www.youtube.com/watch?v=0otsiCB30vs

The Essentials of Practice Management 

The escalation in number of complaints received in general practice is chocking practices. It is multifaceted, involving systemic pressures, staffing and communication challenges, and increased patient expectations. Addressing these issues requires comprehensive strategies to enhance healthcare delivery and patient satisfaction.
Effective complaints management is essential in a general practice setting to maintain patient trust, improve service delivery, and foster a positive working environment for staff. This training brings a structured approach to give delegates the skills to better manage complaints, focusing on diffusing and de-escalating tensions that lead to complaint, empowering individuals within the general practice setting to address challenging situations, developing a comprehensive understanding of complaints management, and building confidence in responding appropriately.

Master the Arts of Complaints Management 

We are excited to offer a 3-Day course which covers foundation diabetes.
These sessions will be interactive and practical sessions giving you the confidence to work with and manage your diabetes patients which will include the initial review, tailored lifestyle approach, oral medicaion and injectable starts.&nbsp;
All 3 days of this course must be attended in order to recieve a certificate of completion. Please see the dates below -
<ul>
<li>Thursday 8-May-25</li>
<li>Friday 9-May-25</li>
<li>Friday 23-May-25</li>
</ul>
Day 1 &amp; 2 includes -
<ul>
<li>How to diagnose?</li>
<li>Understanding the results- Hba1c, Cholesterol, ACR and EGFR</li>
</ul>
Introducting the 9 care process, these include:
<ul>
<li>The Foot Checks&nbsp;</li>
<li>Physical Measurements - BP/Waist/Weight/Height</li>
<li>Eye Care&nbsp;</li>
<li>ACR- Why is this so important?</li>
<li>Smoking - Do Not Ignore</li>
</ul>
Day 3 includes -
<ul>
<li>&nbsp; &nbsp; &nbsp; Diet and lifestyle in detail – how our education can make a difference</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;The diabetes consultation – how to manage this- working smarter</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Motivational interviewing</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Think Multi Morbidity – we discuss CKD, Cholesterol, Hypertension,</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Think health inequalities- how can we address them</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;RULES; Hypo, Driving, &amp; Sick day&nbsp;</li>
</ul>
&nbsp;

Foundation Diabetes - An Exciting Journey into better Diabetes Care 

Please note all three dates are to be attended in order to complete The Care Certificate. The dates are as follows:Day 1 - Thursday 8-May-25Day 2 - Friday 23-May-25Day 3 - Thursday 5-June-25Details on how to access day 2 and 3 will be sent to you.This course covers non statutory/mandatory standards of Care Certificate, there is an emphasis on accountability/ delegation and ways of working and understanding uniqueness of working in general practice.Learners receive a portfolio with GP based activities and guidance for how to complete, and requirement for work based assessment to ensure the attitudes beliefs and behaviours are evidenced in daily practice.

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