Master the Arts of Complaints Management

The escalation in number of complaints received in general practice is chocking practices. It is multifaceted, involving systemic pressures, staffing and communication challenges, and increased patient expectations. Addressing these issues requires comprehensive strategies to enhance healthcare delivery and patient satisfaction.

Effective complaints management is essential in a general practice setting to maintain patient trust, improve service delivery, and foster a positive working environment for staff. This training brings a structured approach to give delegates the skills to better manage complaints, focusing on diffusing and de-escalating tensions that lead to complaint, empowering individuals within the general practice setting to address challenging situations, developing a comprehensive understanding of complaints management, and building confidence in responding appropriately.