Mastering Care Navigation with Confidence

A course hosted by SELWDH

About the event

Care Navigation training is now essential across South East London’s boroughs to meet rising patient demand, tackle workforce shortages, and enhance healthcare efficiency. This training ensures patients see the right person at the right time with minimal delays, reduces pressure on frontline staff and support teams, and improves overall patient experience and health outcomes.

Course Objectives -

  • Understand patient needs and perceptions to provide better support

  • Enhance your knowledge of the healthcare system for effective navigation

  • Ask the right questions to guide patients confidently and efficiently

  • Develop trusted solutions that add value to patient care

  • Identify and overcome common barriers in care navigation

  • Apply negotiation tools and tactics to help patients access the right services

Learning Outcomes -

  • Streamline healthcare services by effectively guiding patients

  • Enhance patient outcomes through informed decision-making

  • Reduce workload by directing patients to the right care efficiently

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