Mastering Care Navigation with Confidence
About the event
Care Navigation training is now essential across South East London’s boroughs to meet rising patient demand, tackle workforce shortages, and enhance healthcare efficiency. This training ensures patients see the right person at the right time with minimal delays, reduces pressure on frontline staff and support teams, and improves overall patient experience and health outcomes.
Course Objectives -
Understand patient needs and perceptions to provide better support
Enhance your knowledge of the healthcare system for effective navigation
Ask the right questions to guide patients confidently and efficiently
Develop trusted solutions that add value to patient care
Identify and overcome common barriers in care navigation
Apply negotiation tools and tactics to help patients access the right services
Learning Outcomes -
Streamline healthcare services by effectively guiding patients
Enhance patient outcomes through informed decision-making
Reduce workload by directing patients to the right care efficiently