Mastering Care Navigation with Confidence

Care Navigation training is now essential across South East London’s boroughs to meet rising patient demand, tackle workforce shortages, and enhance healthcare efficiency. This training ensures patients see the right person at the right time with minimal delays, reduces pressure on frontline staff and support teams, and improves overall patient experience and health outcomes.

Learning Outcomes -

• Understand patient needs and perceptions to provide tailored support

• Navigate the healthcare system confidently and effectively

• Ask purposeful questions to guide patients to appropriate services

• develop trusted, value-added solutions for patient care

• Identify and overcome common barriers in care navigation

• Use negotiation techniques to help patients access the right care

• Streamline healthcare services by guiding patients efficiently

• Enhance patient outcomes through informed support and advice

• Reduce staff workload by directing patients to the most appropriate care pathways