Autonomous Leadership & People Management
• Take full ownership of staff leadership, ensuring high performance and accountability across all teams.
• Manage, develop, and inspire all clinical and administrative staff, including trainees, without relying on constant direction.
• Lead by example—this is a hands-on role requiring practical leadership, not just delegation.
• Proactively identify issues and implement solutions, rather than waiting for instructions.
• Coach, mentor, and support staff to improve performance and engagement.
• Set clear expectations and drive a culture of accountability, ensuring staff understand and meet their objectives.
• Confidently make decisions and take responsibility for outcomes, adapting quickly to challenges.

HR, Compliance & Workforce Management

• Take full responsibility for HR processes, including recruitment, onboarding, absence management, and retention.
• Ensure compliance with employment law, NHS regulations, and internal HR policies.
• Manage disciplinary matters, grievances, and performance issues, ensuring fair and consistent handling.
• Regularly review and update policies and job descriptions to ensure legal and operational accuracy.
• Lead succession planning and workforce strategy, ensuring effective staff deployment and development.

Operational & Systems Management

• Oversee and optimise the use of HR software, IT systems, and electronic medical records (EMR) to streamline efficiency.
• Take full ownership of rota management, workload distribution, and operational processes.
• Ensure compliance with IT security, data protection, and information governance (IG) requirements.
• Implement process improvements and drive digital efficiencies without waiting for instruction.
• Maintain accurate data recording and reporting, supporting performance tracking and operational decisions.
Performance & Quality Assurance
• Monitor KPIs and staff performance, taking action where necessary to maintain high standards.
• Develop and implement staff training programmes to upskill the team and improve service delivery.
• Support the Business Manager and Partners in driving change and operational improvements.
• Ensure effective communication and alignment across all departments and teams.
• Identify underperformance or inefficiencies and take decisive action to address them.
Stakeholder Engagement & Communication
• Develop and execute internal and external communication strategies to keep staff and stakeholders informed.
• Produce newsletters, staff updates, and patient engagement materials.
• Oversee Patient Participation Group activities, ensuring meaningful patient involvement.
• Represent the practice in meetings and external collaborations, ensuring strong professional relationships.

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