Improving Call and Recall Outcomes Immunisation Update - Non - Clinical

NEW

Improving call-recall outcomes

This session will provide you with new techniques for approaching call-recall conversations in order to improve outcomes.

The objective of this method is to support you keeping positive lines of communication open in order that you can enable patients to access appropriate resources that support their decision making.

It will enable you to:

• Remove barriers to approaching these conversations

• Draw out patient concerns more easily

• Identify the root of patient beliefs

• Build positive relationships to keep conversations open

• Increase uptake of vaccinations, screening etc.

This training is designed for all non-clinical staff involved in call-recall and all practice staff who might speak to patients about services offered e.g. Reception staff, Social Prescribers and Care Co-ordinators.