About the Organisation:

Grove Medical Centre is a long-established, forward-thinking PMS training practice based in the London Borough of Lewisham. We provide high-quality primary care services to a patient population of over 12,500 patients and are committed to delivering accessible, compassionate and patient-centred healthcare.

Our modern, purpose-built premises offer an excellent working environment with strong public transport links and on-site parking. We are proud of our reputation for delivering outstanding patient care while fostering a supportive, inclusive and collaborative culture for our staff.

As a training practice, we place a strong emphasis on learning, professional development and continuous improvement. Our multidisciplinary team works closely together to ensure patients receive safe, effective and responsive care in line with NHS values and the principles of the NHS Constitution.

We embrace innovation and use a range of digital tools and technologies to improve patient access and support efficient service delivery. Our team is committed to maintaining high standards of clinical governance, patient safety and customer service, making Grove Medical Centre an excellent place to develop a rewarding career in General Practice.

At Grove Medical Centre, every member of staff plays an important role in helping us provide excellent care for our community, and we are proud to offer a welcoming environment where individuals are valued, supported and encouraged to grow.

Brief Synopsis of the Role:

Grove Medical Centre is seeking a friendly, organised and adaptable Receptionist/Administrator to join our busy and supportive practice team. As the first point of contact for patients, you will play a vital role in delivering excellent customer service and ensuring patients are supported in accessing the most appropriate healthcare services.

The role involves a combination of front-line reception duties, telephone and online patient enquiries, appointment management, processing prescriptions, maintaining patient records, and providing administrative support to the wider clinical and management team. You will work in a fast-paced environment where professionalism, confidentiality, strong communication skills and attention to detail are essential.

We are particularly interested in candidates with experience working in NHS General Practice and knowledge of EMIS Web, although training will be provided for the right candidate. This is an excellent opportunity to join a long-established, forward-thinking PMS training practice committed to delivering high-quality patient care and supporting staff development.

Duties and Responsibilities:

The successful applicant will be responsible for providing a high-quality reception and administrative service to patients, clinicians and the wider practice team. Duties will include:

• Acting as the first point of contact for patients, visitors and external agencies, both face-to-face and over the telephone.
• Providing a professional, friendly and compassionate service to patients at all times.
• Managing appointment bookings, cancellations and changes in accordance with practice procedures.
• Processing and managing online consultation requests and directing patients to the most appropriate service.
• Handling patient enquiries, requests and correspondence efficiently and confidentially.
• Supporting the repeat prescription process in line with practice protocols.
• Managing home visit requests and escalating urgent matters appropriately.
• Maintaining accurate patient records and data on the clinical system, ensuring information is updated promptly and correctly.
• Registering new patients and processing patient registrations, deductions and record transfers.
• Scanning, filing and processing clinical and administrative documents.
• Booking interpreters, patient transport and other support services as required.
• Liaising with hospitals, community services, pharmacies and other healthcare providers.
• Supporting clinicians and the wider practice team with administrative tasks to ensure the smooth running of services.
• Monitoring and actioning administrative workflows and task lists within EMIS Web and other practice systems.
• Assisting with incoming and outgoing correspondence, including emails, letters and NHS communications.
• Maintaining confidentiality and complying with information governance, data protection and safeguarding requirements.
• Ordering and receiving supplies, stock and deliveries as required.
• Working collaboratively with clinical and non-clinical colleagues to deliver excellent patient care.
• Following all practice policies, procedures and NHS

Minimum Job Requirements:

To be considered for this role, applicants must be able to demonstrate the following:

Essential Requirements

• GCSE Grade A-C (or equivalent Grade 4 or above) in English and Mathematics.
• Previous experience working in a customer-facing environment.
• Excellent verbal and written communication skills.
• Professional and courteous telephone manner.
• Strong administrative and organisational skills with attention to detail.
• Good IT skills, including the ability to use computer systems, email and Microsoft Office applications.
• Ability to work effectively in a busy environment and manage competing priorities.
• Ability to work both independently and as part of a team.
• A caring, empathetic and patient-focused approach.
• Understanding of the importance of confidentiality and data protection.
• Willingness to learn new systems, processes and procedures.
• Flexibility to work shifts between 8:00am and 6:45pm, according to the practice rota.
• Commitment to providing excellent customer service and supporting the delivery of high-quality patient care.

Desirable Requirements:

• Previous experience working within an NHS General Practice or other healthcare setting.
• Experience using EMIS Web clinical system.
• Experience of managing online consultation systems such as Klinik.
• Knowledge of NHS services and General Practice processes.
• Experience of handling patient registrations, appointments, prescriptions and referrals.
• Understanding of Information Governance, GDPR and safeguarding requirements within healthcare settings.

Desirable Job Requirements:

While not essential, the following skills, experience and attributes would be advantageous:

• Previous experience working in an NHS General Practice or Primary Care setting.
• Working knowledge of EMIS Web clinical system.
• Experience using online consultation platforms such as Klinik or similar patient triage systems.
• Understanding of NHS appointment systems, repeat prescription processes and patient registration procedures.
• Experience handling a high volume of telephone calls and face-to-face enquiries in a busy environment.
• Knowledge of NHS services and the wider healthcare system.
• Experience of processing medical correspondence, referrals and clinical documentation.
• Familiarity with Docman, Accurx, NHS App administration or other primary care digital systems.
• Experience maintaining accurate electronic records and data quality standards.
• Understanding of Information Governance, GDPR, confidentiality and safeguarding requirements within healthcare.
• Previous experience working with diverse communities and individuals whose first language may not be English.
• Experience working towards performance targets and service standards.
• Ability to identify and resolve routine problems using sound judgement and initiative.
• Commitment to continuous professional development and learning new systems and processes.
• Experience contributing positively to a team-focused working environment.
• A proactive, flexible and adaptable approach to supporting the changing needs of a busy GP practice.

These qualities would help candidates settle quickly into the role and contribute effectively to the delivery of high-quality patient services at Grove Medical Centre.

How to Apply:

https://apply.workable.com/grovemedicalcentre/j/C5533273D5/apply/

Please note: Applicants must not be currently registered as patients at Grove Medical Centre.

About the Organisation:

Nexus was formed in 2016 with the merging of established local practices in Southwark. We look after a practice population of more than 76,000 patients spread across our 8 sites. Our clinical approach is based on a foundation of clinical excellence, clinical leadership, and clinical governance shaped by the needs and challenges of our local population. We are a well recognised training organisation for future GPs and nurses. We are focused on the learning and development of our clinical and non-clinical staff.

We operate 8 GP Practice sites across north Southwark that are geographically close and well served by local transport hubs at London Bridge, Elephant & Castle and Canada Water. We share a single patient list but our patients are attached to a specific site and are looked after by local multidisciplinary teams which include GPs, Nurses, Physicians Assistants, Paramedics, ANPs and Pharmacists. Our site based teams are supported by Managers and local administration staff. Our GP Partners have overall clinical and administrative responsibility for Nexus Health Group and are supported by a Senior Management Team and centralised HR, IT, clinical administration functions

Nexus works closely with our local PCN and 2 of our GP Partners are PCN clinical directors.

Brief Synopsis of the Role:

Our Patient Service Advisors (PSAs) play a crucial role in ensuring our patients and service users are offered consistently high level of care. Our PSAs are often the first person our service users interact with when they visit our GP practices.

You will:

• Work with the Site Manager to ensure the smooth running of the reception area, and patient waiting areas.
• Greet and assist patients in using our services
• Ensure patient enquiries are handled courteously, efficiently and with empathy.
• Undertake administration tasks with due care and attention to detail.
• Adhere to Nexus policies and procedures.

Duties and Responsibilities:

• Deals with patient queries with empathy, respect and dignity.
• Signposts patients and staff to appropriate services.
• Ensures the Amber and Bypass line is answered as a matter of priority.
• Records accurate messages and passes on to relevant people.
• Responds appropriately to patients with specific accessibility needs.
• Liaise with outside organisations.
• Arrange interpreters, as required.
• Assist patients wishing to make a formal complaint.
• Handle queries from complex patients on the amber line.
• On a rotational basis provide duty receptionist support to the clinical team.
• Handle queries from the bypass line.
• To support and develop the care co-ordinator role on a rotational basis.
• To provide a professional, courteous and responsive service to our patients, the clinical team and Nexus Health Group management.
• Handle queries appropriately passed over to site from the access hub.
• To handle prescription requests at site level on a rotational basis.

Full Job Description: Please click here to read.

Minimum Job Requirements:

Qualifications Essential criteria

GCSE or NVQ Level 2 or equivalent experience. Computer literate, including MS word, excel, PowerPoint and Outlook.

How to Apply:

If you wish to apply, please complete an application form on our website: https://nexushealthgroup.nhs.uk/2025-application-form

PLEASE NOTE, WE DO NOT ACCEPT CVS.

Digital Creative Officer

• Northside House – Bromley
• £30,000 per annum
• 37.5 hours per week (Full Time)
• 12-month Fixed Term Contract

As our organisation continues to grow, we’re looking for a talented and enthusiastic Digital Creative Officer to join our Communications Team.

This is an exciting opportunity for a creative professional who enjoys bringing ideas to life through graphic design, photography, video and digital content. You’ll play a key role in helping us engage audiences, promote our programmes and strengthen our digital presence across multiple platforms.

About the Role

Working closely with our Digital Creative Manager and wider Communications Team, you will create engaging content that supports marketing campaigns, events, workforce development programmes and organisational communications.

You’ll be involved in:

• Creating high-quality graphics, infographics, presentations, promotional materials and social media content.
• Producing and editing video content for websites, social media and events.
• Capturing and editing photography and multimedia content.
• Supporting digital marketing campaigns and social media activity.
• Maintaining and developing content across WordPress websites.
• Contributing creative ideas that enhance engagement and strengthen our brand presence.

Full Job Description: Please click here to read.

About You

We’re looking for someone who is creative, organised and passionate about digital communications.

You will have:

• Experience creating professional digital content and graphic design assets.
• Strong skills in Adobe Creative Suite and Canva.
• Experience of photography, image editing and social media content creation.
• Excellent visual storytelling and communication skills.
• The ability to manage multiple projects and deadlines.
• A proactive, innovative and collaborative approach to work.

Experience within healthcare, education or the public sector would be advantageous but is not essential.

Why Join PCWA?

You’ll be joining an ambitious and supportive organisation that is making a real difference to the primary care workforce across the country. We offer:

• The opportunity to work on varied and meaningful projects.
• A supportive and collaborative working culture.
• Opportunities for professional development and career progression.
• Hybrid working arrangements.
• The chance to help shape and grow a nationally recognised organisation.

Please click here for further information on why to join PCWA.

Our Commitment to Inclusion

PCWA is committed to creating a diverse and inclusive workplace where everyone feels valued, respected and supported. We welcome applications from candidates of all backgrounds and experiences and are committed to ensuring our recruitment process is accessible and inclusive.

How to Apply

If you’re a creative, digitally minded professional looking for your next opportunity, we’d love to hear from you.

To apply Please send your CV and covering letter setting out your suitability for the role to recruitment@pcwa.co.uk by 11 October 2026.

Please note we encourage early applications, as this role may be closed once we receive enough strong candidates.

We are committed to creating a diverse, inclusive, and supportive workplace where everyone feels valued and respected. We welcome applications from all backgrounds and actively encourage candidates from under-represented groups to apply.

The Primary Care Workforce Academy is proud to be a Disability Confident Committed Employer. We welcome applications from all sections of the community and are committed to ensuring our recruitment process is inclusive and accessible to everyone. Should you require any reasonable adjustments during the application or interview process, please let us know.

Privacy Notice: Please click here to read.

About the Role

We are seeking an experienced and motivated Project Manager to support the wider Education Team within the Primary Care Workforce Academy (PCWA).

The successful candidate will play a key role in developing, implementing, and evaluating workforce education, training, and transformation programmes that support the current and future needs of primary care. Working closely with GP practices, Primary Care Networks (PCNs), Integrated Care System (ICS) partners, training providers, and wider stakeholders, you will ensure programmes are delivered effectively, achieve measurable outcomes, and contribute to the development of a sustainable, skilled, and resilient primary care workforce.

This is an excellent opportunity for an organised and proactive project professional with experience of managing complex programmes, engaging stakeholders, and driving continuous improvement within healthcare, education, or workforce development settings.

Full JD: Please click here to read.

What We Offer

• The opportunity to influence and shape primary care education
• A collaborative and supportive working environment.
• Opportunities for professional development and educational leadership.
• Flexible working arrangements where service needs allow.
• The chance to make a meaningful contribution to workforce development and improved patient outcomes.

How to Apply

If you are an experienced Project Manager with a passion for developing people, supporting innovation, and strengthening the future primary care workforce, we would love to hear from you.

To apply Please send your CV and covering letter setting out your suitability for the role to hr@pcwa.co.uk  by 17^th August .

Please note we encourage early applications, as this role may be closed once we receive enough strong candidates.

We are committed to creating a diverse, inclusive, and supportive workplace where everyone feels valued and respected. We welcome applications from all backgrounds and actively encourage candidates from under-represented groups to apply.

Privacy Notice: Please click here to read.

About the Organisation:

Clifton Rise Family Practice is a well-established, high-performing PMS GP practice located in New Cross, South East London, providing high-quality primary care services to a patient population around 4,500 registered patients. The practice is committed to delivering safe, effective and patient-centred healthcare, with a strong focus on continuous quality improvement, prevention, and long-term condition management.

We pride ourselves on offering compassionate, accessible healthcare through a dedicated multidisciplinary team that works collaboratively to meet the needs of our diverse local community. Our staff are committed to delivering excellent patient experiences and maintaining the highest standards of clinical care, professionalism and service delivery.

As an active member of our Primary Care Network (PCN), we work closely with partner organisations and community services to improve health outcomes and support the wider population. The practice has a strong track record in achieving key quality and performance targets, including QOF and PCN initiatives, while embracing innovation and digital transformation to enhance patient access and care.

We foster a positive and supportive working environment where staff development, teamwork and continuous learning are encouraged. As a teaching practice involved in the training and development of future healthcare professionals, we are committed to investing in our workforce and promoting career progression.
Joining Clifton Rise Family Practice offers the opportunity to become part of a friendly, forward-thinking team dedicated to making a real difference to the health and wellbeing of our patients and community.

Brief Synopsis of the Role:

The Patient Care Coordinator / Receptionist will work closely with the whole Practice team and will report to the Practice Manager and GP Partners.

Main Role Responsibilities…
The Patient Care Coordinator is central to the effective coordination of this service. Working closely with GPs and the wider multidisciplinary team, the post holder will:

• Organise and attend the ‘drop in’ MDTs. With the help of the clinical lead, GP/practice nurse and the ANP, the care coordinator will co-ordinate the list of residents that will be identified for review. For these meetings documentation will be circulated in advance, actions recorded and circulated.
• Ensure that decisions made at the drop in MDT and home round have been actioned, making and chasing ongoing referrals.
• Keep abreast of urgent care plans and ensure that, when a review date is due, the ‘drop in’ MDT and home round are alerted. Keep the database up to date ensuring that plans are updated for residents.
• Organise and minute meetings of the GP leads.
• Work closely with the rest of the team to support the development of the DES into mental health and learning disability homes.
• Liaise closely with the manager to produce monthly activity reports
• Support the MDT in liaising with multiple agencies to coordinate care for patients.
• Support the identification, monitoring and coordination of patients requiring proactive care and review.
• Support the management of QOF call and recall programmes, including diabetes, asthma, learning disabilities, cervical screening, immunisations and other long-term condition reviews and ensure that contact attempts and outcomes are recorded accurately on the clinical system.
• Support palliative care, frailty and care home reviews through effective coordination of multidisciplinary meetings, care plans and follow-up actions.
• Assist with maintaining accurate patient registers, care plans, review dates and action trackers.
• Assist with maintaining accurate Practice website

Duties and Responsibilities:

Administration…

• To have a thorough knowledge of all Practice procedures.
• To work in accordance with written protocols.
• Filing post in medical records
• Scan, copy and securely transmit documentation as required.
• Ensure courier takes all documentation and samples at the appropriate time.
• Open and distribute incoming mail
• Docman Workflow Management
• Process incoming clinical correspondence through Docman workflow in accordance with Practice procedures and within agreed timescales.
• Support the registration of new patients and the deduction or transfer of patient records in accordance with Practice procedures.
• Assist patients with NHS App and online services registration and access.
• Support the management of subject access requests and medical records requests in accordance with Practice policies and relevant information governance requirements.
• Maintain accurate electronic records, searches, registers and databases.
• Ensure administrative tasks are completed accurately and within agreed timescales.
• Assist with maintaining accurate Practice website content and patient information resources.

Reception…

• Ensure an effective and efficient reception service is provided to patients and other visitors to the Practice.
• Deal with general enquiries, explain procedures and arrange new and follow-up appointments.
• Issue completed repeat prescriptions in accordance with Practice procedures, checking the patient’s name, address and identity as appropriate.
• Provide cover across all reception positions as required.
• Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
• Promote and support digital patient access services, including online consultations, NHS App services and online appointment booking.
• Signpost patients appropriately to the most suitable clinician, service or source of support in accordance with Practice procedures.
• Escalate urgent patient concerns prom

Read the Full Job Description Here: Please click here.

Minimum Job Requirements:

• Minimum of 2 years’ administrative experience.
• Experience working in a GP practice.
• Knowledge of EMIS Web.
• Knowledge of NHS primary care services.
• Experience of QOF call and recall processes.
• Understanding of safeguarding responsibilities.
• Experience of working in a patient-facing or customer service environment.
• Experience of handling confidential or sensitive information.

Desirable Job Requirements:

• Excellent time management and organisational skills.
• Excellent verbal and written communication skills.
• Strong interpersonal and teamwork skills.
• Proficiency in Microsoft Word, Excel and Outlook.
• Ability to multitask and work effectively under pressure.
• Ability to maintain confidentiality and professional boundaries.
• Ability to work independently and as part of a multidisciplinary team.

How to Apply:

Only shortlisted candidates will be contacted.

To apply, please submit your CV and a covering letter outlining your suitability for the role to the Practice Manager pvenkatesan@nhs.net

Application link: Please click here.

About the Organisation:

Eden Park Surgery is a well-established GP practice based in Beckenham, providing high-quality, patient-centred care to our local community. We are committed to delivering safe, effective and compassionate healthcare, with a strong focus on accessibility and supporting patients to manage their health and wellbeing.

Our practice team includes 5 GPs, nursing staff, clinical pharmacists, administrative and reception colleagues, all working together to provide a responsive and professional service. We value good communication, attention to detail and a shared commitment to improving the patient experience.

We are proud to have a friendly, supportive and approachable team culture. New colleagues are welcomed, supported and given the training they need to settle into their role.

This is a busy but rewarding environment where teamwork is essential, and every member of staff plays an important part in the smooth running of the practice.

Brief Synopsis of the Role:

Eden Park Surgery is looking for a reliable and organised Prescription Clerk to join our team as part of a job share arrangement. This is an important administrative role supporting the safe, accurate and timely processing of prescription requests for our patients.

The successful candidate will work closely with the existing Prescription Clerk, pharmacy team, clinicians and wider practice team to help ensure medication requests are managed efficiently and in line with practice protocols.

Duties will include processing prescription requests, checking whether medication reviews and monitoring are up to date, liaising with patients and pharmacies, maintaining accurate patient records and escalating any clinical queries appropriately.

We are looking for someone with excellent attention to detail, strong IT skills, a polite telephone manner and the ability to manage a busy workload accurately. Experience in general practice is essential. Experience of EMIS Web and prescription administration would be helpful, but training will be provided for the right candidate.

This role would suit someone who is methodical, dependable, patient-focused and able to work well both independently and as part of a supportive team.

Duties and Responsibilities:

The Prescription Clerk will support the day-to-day running of the prescription service by managing incoming medication requests, checking relevant patient information and ensuring requests are handled in line with practice protocols. The role involves using EMIS Web, EPS tools, Outlook, clinical tasks and searches to process work accurately and keep records up to date.

Key duties include liaising with patients, pharmacies, clinicians and the pharmacy team; tracking prescription queries; checking medication review dates and monitoring requirements; arranging appropriate follow-up where needed; and escalating any clinical concerns or unclear requests. The post holder will also help manage prescription emails, action medication-related correspondence, support searches or medication switches, and assist with the monthly PPA return for personally administered items.

The role requires clear communication, good organisation, careful record keeping and the ability to manage multiple tasks while maintaining accuracy and confidentiality.

Full Job Description: Please click here to view.

Minimum Job Requirements:

GCSE English and Maths and experience of working within General Practice

Desirable Job Requirements:

Experience of using Emis Web, AccuRx and prescription administration is helpful, but full training will be given.

How To Apply:

By way of email including CV to Katie Mitchell (k.mitchell29@nhs.net)

About the Organisation:

Clifton Rise Family Practice is seeking an enthusiastic, highly motivated and reliable Part-Time Medical Receptionist/Admin to join our friendly team based in the heart of New Cross, South East London.

This is an excellent opportunity for an individual with strong customer service, communication and administrative skills to work within a busy NHS General Practice. The successful candidate will play a key role in ensuring patients receive a professional, courteous and efficient service whilst supporting the smooth day-to-day running of the Practice.

Brief Synopsis of the Role:

About the Role…

The role involves providing front-line reception services and administrative support to patients, clinicians and the wider Practice team. The successful candidate will be responsible for handling patient enquiries, managing appointments, processing documentation and maintaining accurate patient records while adhering to Practice policies and NHS guidelines.
Applicants must be flexible, organised, able to work under pressure and committed to delivering high standards of patient care and customer service.

We Offer
• A friendly and supportive working environment.
• Opportunity to work within an established NHS GP Practice.
• Ongoing training and development opportunities.
• The opportunity to make a positive difference to patient care and experience.
Pay: From £12.71 per hour
Work Location: In person

Duties and Responsibilities:

Main Duties and Responsibilities-Reception Duties…

• Provide a professional, friendly and efficient reception service to patients and visitors.
• Greet patients and assist with general enquiries in person and by telephone.
• Book, amend and cancel appointments in accordance with Practice procedures.
• Signpost patients to the most appropriate service where required.
• Process repeat prescription requests and issue completed prescriptions to patients after carrying out identity checks.
• Ensure patient confidentiality is maintained at all times.
• Provide cover for all reception positions when required.

Administration Duties…
• Maintain a thorough understanding of Practice procedures, policies and protocols.
• Process incoming correspondence, including scanning and workflow management through Docman.
• File and maintain electronic patient records accurately.
• Open, sort and distribute incoming mail.
• Prepare documentation and reports as requested by clinicians and management.
• Support the Practice recall and call/recall systems.
• Carry out photocopying, scanning and other routine administrative tasks.

Appointment Management…
• Process same-day and future appointment requests from patients by telephone, online and face-to-face.
• Manage appointment systems effectively to maximise access for patients.
• Record home visit requests accurately and refer urgent requests to the Duty Doctor where appropriate.
• Prepare clinic lists and associated paperwork for surgeries and clinics.
Telephone Duties
• Answer incoming calls promptly and courteously.
• Take and relay accurate messages to clinicians and staff members.
• Transfer calls appropriately and deal with patient enquiries efficiently.
• Operate the Practice telephone system in accordance with procedures.

General Responsibilities…
• Assist with the safe handling and checking of prescriptions.
• Support the opening and closing of the Practice premises when required.
• Complete Health & Safety checks in accordance with Pra

You can read the full JD here: Please click here.

Minimum Job Requirements:

Essential Criteria…

• Excellent communication and interpersonal skills.
• Professional and courteous telephone manner.
• Good organisational and administrative skills.
• Strong IT skills and ability to learn new systems quickly.
• Ability to work effectively within a team and independently when required.
• Flexible, reliable and able to work in a busy environment.
• Commitment to maintaining confidentiality and professionalism.

Desirable Job Requirements:

Desirable Criteria…

• Previous experience working in a GP Practice, NHS setting or healthcare environment.
• Experience using EMIS Web.
• Experience managing Docman workflows.
• Knowledge of NHS primary care services and appointment systems.

How to Apply:

Only shortlisted candidates will be contacted.

To apply, please submit your CV and a covering letter outlining your suitability for the role to the Practice Manager pvenkatesan@nhs.net

Application Link: Please click here.

About the Organisation:

Hetherington Group Practice Partnership runs two practices in Lambeth. This post is working at Hetherington Group Practice which is based in between Brixton & Clapham in a modern building with a list size of about 8000 patients. We are part of the Brixton & Clapham Park PCN and we work collaboratively with our colleagues within the PCN and also Lambeth GP Federation.

The practice team consists of 2 GP partners, 8 salaried GP’s, Practice Nurse, Outreach Nurse, Nursing Associate, Health Care Assistant, Clinical Pharmacist, Social Prescriber. Our non clinical team consists of Practice Manager, Assistant Practice Manager, Receptionists (7) Administrators(2) and Care Co-Ordinator’s (3)

We pride ourselves in being a friendly and supportive team, sharing knowledge and ideas.

There are regular meetings and personal development and learning is encouraged.

We strive to ensure all our staff maintain a good work/life balance.

Brief Synopsis of the Role:

The role of Team Leader is to ensure that all reception team functions are delivered smoothly to meet the needs of the patients. They will be supervising this team daily. The post holder will also have their own operational administrative responsibilities.

Duties and Responsibilities:

• Providing effective leadership and assistance to the reception team.
• The post holder will supervise the reception team, waiting areas, the overall smooth running of the clinics and administrative functions in relation to the Reception Team.
• To ensure the adequate training and support of existing staff and inductions of new staff.
• Managing the reception rota and arranging cover for annual leave and unplanned absences.
• The postholder will be supported by the Assistant Practice Manager (APM)
• To share duties and workload of reception as and when required.
• To deal with incoming Accurx Triage online requests in line with practice protocols.
• Assisting the APM with the maintenance of the practice appointments system including adding clinics/sessions to EMIS, managing cancellations and any rescheduling of appointments.
• Monthly submissions to the Prescription Pricing Authority.

Minimum Job Requirements:
Minimum of 2 years experience working in patient focused environment
Primary Care experience

Desirable Job Requirements:

Previous experience of supervising a small team desirable

How to Apply:

Please send a copy of your CV with a covering letter to :

Catherine Arden- catherine.arden@nhs.net

Interviews to be held on Wednesday 19th August.

About the Organisation:

One Health Lewisham (OHL) is the integrated community provider working across SEL, delivering a variety of innovative services for patients supporting practices and PCNs. We are a forward-thinking innovation partner, striving to develop streamlined and transformative pathways which support the wider integrated care system. We are passionate about our mission to provide the best possible care for our patients, and we work hard to support and develop our team to strive for excellence.

We are a fast-growing organisation, providing a range of services which are fully integrated into primary care. We deliver specialist support to some of the most complex patients in the system through our Special Allocation Service contract across all boroughs in South-East London and North-East London ICSs, as well as the Enhanced Care Home Service in Lambeth.

Brief Synopsis of the Role:

The Junior Reporting Officer will support the operational and reporting functions of OHL. You will be responsible for maintaining data integrity, producing clear and reliable reports, and supporting administrative processes. Your work will directly support managers and clinical staff, helping to improve service delivery through accurate reporting and efficient data handling.

Duties and Responsibilities:
• Perform accurate data entry and data cleaning to ensure consistency across systems
• Build and maintain Excel-based reports using pivot tables, formulas (e.g., IF, VLOOKUP), filters, and visual charts
• Assist in the production and distribution of regular performance and operational reports
• Data Collection & Analysis: Gathering and consolidating data from various sources for reporting purposes
• Data Management: Maintaining and updating data within reporting databases and ensuring data accuracy and integrity
• Conduct searches and extract data from EMIS or similar cloud-based platforms
• Collaboration: Working with different units and teams to gather information and ensure the effective dissemination of reports
• Work independently while proactively seeking clarification when needed
• Support general administrative tasks to ensure smooth service operations
• Compliance: Ensuring reports adhere to relevant regulatory standards
• Using PowerBI to produce dashboards

Minimum Job Requirements:
– Strong Excel skills (pivot tables, formulas, graphs, data cleaning).
– Comfortable with data entry and routine reporting tasks.
– Detail-focused, organised, and able to meet deadlines.
– Clear communicator, able to ask the right questions.
– Experience with EMIS (or another data/reporting system) desirable, or the ability to quickly learn how a cloud-based data platform works.
– Interest in healthcare data and improving reporting processes.
– Excellent administrative skills and computer literacy.
– Experience of prioritising workload to meet conflicting demands and deadlines.
– Ability to use initiative but ask the right questions to clarify
– Ability to reflect on and apply previous learning to new situations.

Desirable Job Requirements:
– Experience of Primary Care
– Worked in a A&E setting with knowledge of ED processes
– Experience of using medical terminology
– Confident with different IT software and applications
– Experience working with digital health IT
– Experience working with IT in sectors outside of healthcare

Full Job Description: Junior-Reporting-Officer-JD-Oct-2025

How to Apply:

Via this link: Please click here.

About the Organisation:
We are a busy surgery with 4 GP Partners, 2 salaried doctors, 2 Nurse Practitioners and 4 members of the nursing team. We are a training practice for medical students. We value all members of the practice team.

Brief Synopsis of the Role:
We are looking for a part time receptionist to join our hard working team. The successful applicant will help have excellent communication/customer service skills, a good understanding of IT and administration.

Duties and Responsibilities:

· To provide excellent patient service, being the first point of contact for our patients and external organisations both at the front desk and over the telephone.
· To always be courteous and helpful to patients, visitors and colleagues.
· To update the appointment system.
· To support the clinical team as required.
· To be aware of and follow practice policies and procedures.
· To be flexible and support the reception/admin teams as necessary and in the event of staff sickness/annual leave be prepared to provide extra cover at short notice.

Minimum Job Requirements:
If you are a motivated individual interested in supporting patients and your colleagues we would love to hear from you.

Desirable Job Requirements:
We would prefer candidates to have experience of working in a GP surgery or a medical environment. Knowledge of the EMIS Clinical System would be an advantage. Enthusiasm and a good work ethic are also important to us.

How to Apply:
To apply, please send CV and covering letter to woodlandsprimarycare@nhs.net.

About the Organisation:

Nexus was formed in 2016 with the merging of established local practices in Southwark. We look after a practice population of more than 76,000 patients spread across our 8 sites. Our clinical approach is based on a foundation of clinical excellence, clinical leadership, and clinical governance shaped by the needs and challenges of our local population. We are a well recognised training organisation for future GPs and nurses. We are focused on the learning and development of our clinical and non-clinical staff.

We operate 8 GP Practice sites across north Southwark that are geographically close and well served by local transport hubs at London Bridge, Elephant & Castle and Canada Water. We share a single patient list but our patients are attached to a specific site and are looked after by local multidisciplinary teams which include GPs, Nurses, Physicians Assistants, Paramedics, ANPs and Pharmacists. Our site based teams are supported by Managers and local administration staff. Our GP Partners have overall clinical and administrative responsibility for Nexus Health Group and are supported by a Senior Management Team and centralised HR, IT, clinical administration functions

Nexus works closely with our local PCN and 2 of our GP Partners are PCN clinical directors.

Brief Synopsis of the Role:

The role of the GP Assistant will support the GP and wider clinical teams smooth running of clinics by performing the more routine administration tasks on behalf of the GP freeing up their time to focus on the patient. You will assist our patients to access our services in the most effective way possible and handle Patient enquiries courteously, efficiently and with empathy.

Duties and Responsibilities:
Sort all clinical post and prioritise for the GP and clinical team in terms of actions. Signposting some post to others such as clinical pharmacist etc.

Extract all information from clinical letters that needs coding and add to notes according to agreed protocols

Review laboratory results and action according to agreed protocols

Arrange appointments, referrals, tests and follow up appointments of patients

Proactively contact patients to arrange appointments or follow up

Complete basic, non-opinion forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc

Explain appointment systems such as Long Term Condition clinic to patients to aid appropriate appointment booking and attendance

Help the GP and clinical team liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultations

Minimum Job Requirements:
GSCE or above in Maths and English.
Higher level qualification such as NVQ in adult care Level 3.
Qualification relevant to health or social care.
Administrative role within primary care
Ability to actively listen, empathize with people and provide personalized support in a non
judgmental way.
• Ability to provide a culturally sensitive service supporting patients from all backgrounds and
communities, respecting lifestyles and diversity.
• Ability to support people in a way that inspires trust and confidence, motivating others to
reach their potential.
• Proficient speaker of another language other than English.

Desirable Job Requirements:
n/a

Job Description PDF: Nexus-GP-Assistant

How to Apply:

To apply for this post, you will need to complete the application form:https://nexushealthgroup.nhs.uk/2025-application-form

Please note CVs will not be accepted without an application form.

Applications for this post will be capped at 10 applications.

About the Organisation:

DMC Primary Care is a trusted GP surgery with two locations in South East London, serving the communities around Peckham and Dulwich. Established 25 years ago by Dr Senior Gupta, DMC has grown while staying true to its founding values of compassion, excellence, and personalised care. Our dedicated team of GPs, nurses, and staff provide high-quality, patient-focused services in a welcoming environment.

Brief Synopsis of the Role:

The Finance Manager will provide a comprehensive, accurate, and timely financial management service to DMC Healthcare, supporting the organisation’s delivery of NHS community services and outsourced/insourced secondary care contracts.

The postholder will be responsible for budget setting, monthly management accounts, cash flow management, financial reporting, forecasting, variance analysis, and supporting operational managers with financial decision-making within an agreed governance framework. The role will also manage a small finance team and help ensure that DMC Healthcare maintains and operates within strong financial controls, contract-level reporting, that provides value-for-money across its healthcare services.

This is a hands-on finance role requiring strong technical accounting skills, commercial awareness, NHS-sector understanding, and the ability to work closely and hold to account the operational, clinical, and senior management teams.

Duties and Responsibilities:
Comply with DMC Healthcare policies and procedures, including those relating to confidentiality, information governance, safeguarding, equality and diversity, health and safety, and financial governance.

Maintain a strong understanding of DMC Healthcare’s NHS service delivery model and the financial requirements of operating as an independent healthcare provider.

Work flexibly to meet the needs of the organisation, including supporting ad hoc projects, tenders, contract reviews, audits, and senior management requests.

Promote DMC Healthcare’s values and contribute to the delivery of safe, effective, high-quality patient services.

Other Responsibilities will include the following…

– Financial management and reporting
– Budget setting, forecasting, and business planning
– Cash flow and working capital management
– NHS contract and commissioner finance support
– Budget-holder support and business partnering
– Team management and leadership
– Financial controls, governance, and compliance
– Systems, processes, and continuous improvement

Job Description PDF: Job-Description-Finance-Manager-2026-2

Minimum Job Requirements:

• Educated to degree level
• Part-qualified or fully qualified accountant or qualified by significant relevant experience.
• Relevant accounting qualification or active study towards ACCA, CIMA, ACA, CIPFA, or equivalent.
• Strong general education, including numeracy and literacy.
• Experience preparing monthly management accounts, budgets, forecasts, and variance analysis.
• Experience managing cash flow, working capital, invoicing, credit control, or payment processes.
• Experience supporting budget holders and explaining financial information to non-finance colleagues.
• Experience managing or supervising finance staff.
• Strong experience with Excel, finance systems, reconciliations, and financial reporting.
• Experience working to month-end and year-end deadlines.
• Experience improving finance processes and internal controls.

Desirable Job Requirements:

• Fully qualified accountant.
• Evidence of continuing professional development.
• Experience of NHS finance, healthcare finance, commissioner reporting, or contract finance.
• Experience in the NHS, independent healthcare sector, community services, diagnostics, outpatient services, or insourced/outsourced clinical services.
• Experience of NHS contracts, commissioner reporting, activity-based income, or healthcare service costing.
• Experience supporting tenders, business cases, mobilisation of new services, or contract profitability reviews.
• Experience working in a multi-site or fast-moving healthcare environment.

How to Apply:

Via the DMC website or click here.

About the Organisation:

DMC Primary Care is a trusted GP surgery with two locations in South East London, serving the communities around Peckham and Dulwich. Established 25 years ago by Dr Senior Gupta, DMC has grown while staying true to its founding values of compassion, excellence, and personalised care. Our dedicated team of GPs, nurses, and staff provide high-quality, patient-focused services in a welcoming environment.

Brief Synopsis of the Role:

An excellent opportunity for an experienced Senior Business Manager to provide strategic and operational leadership across two GP practices. The role will oversee performance, staff, finance, CQC compliance and service improvement, while supporting growth and patient-centred care.

Duties and Responsibilities:

• Provide senior oversight of day-to-day operations across both GP practices, ensuring efficient, responsive and safe service delivery.
• Develop and implement business plans that support growth, performance improvement and long-term sustainability.
• Strengthen relationships across the local and wider NHS, including PCNs, commissioners, ICBs and other healthcare stakeholders.
• Improve reputation, governance and CQC readiness, with a focus on achieving outstanding patient care and service quality.
• Use data, digital tools and AI-enabled approaches to support quick decision-making, performance improvement and cost-effective service delivery.
• Identify and maximise income opportunities, including capital and revenue funding, enhanced services and appropriate contractual opportunities.

Job Description PDF: Senior-Business-Manager-Job-Description-DMC-Primary-Care

Minimum Job Requirements:

• Proven senior leadership or management experience within NHS Primary Care, general practice, PCNs or a comparable healthcare environment.
• Strong and current understanding of the Primary Care marketplace, NHS policy direction, government strategy and local healthcare priorities.
• Demonstrable experience managing practice operations, staff, budgets, performance and service improvement.
• Established relationships or proven ability to build effective working relationships across the local and wider NHS.
• Experience supporting CQC compliance, governance, quality improvement and inspection readiness.
• Strong financial acumen, with experience in budgeting, income maximisation, contract management and cost control.
• Excellent communication, negotiation, problem-solving and stakeholder management skills.
• Strong IT capability and confidence using data to monitor performance, identify issues and drive improvement.

Desirable Job Requirements:

• Management, HR, leadership, business or healthcare management qualification.
• Experience managing more than one GP practice or working within a group primary care structure.
• Experience working collaboratively with Primary Care Networks and wider system partners.
• Experience securing or supporting NHS funding, service development, capital investment or new revenue streams.
• Experience improving CQC outcomes or leading preparation for CQC inspection.
• Working knowledge of EMIS Web, SystmOne or equivalent clinical systems.

How to Apply:

Direct on the DMC Website or the link provided: Please click here.

About the Role

An exciting opportunity has arisen for an experienced and motivated Network, Interface and Business Project Manager to support Bromley Primary Care Networks (PCNs) in delivering strategic and operational priorities across the borough.

The postholder will work closely with PCN Clinical Directors (CDs), GP Practices, the Integrated Care Board (ICB) and wider One Bromley partners to coordinate and deliver cross-PCN programmes, governance and business functions. The role will play a key part in supporting the development of Integrated Neighbourhood Teams, primary care sustainability and enhanced community-based services for patients.

This is a highly visible and impactful role requiring excellent leadership, project management, stakeholder engagement and analytical skills. The successful candidate will help position primary care for long-term sustainability within a complex and evolving healthcare environment.

Job Description: PCWA JD Interface & Business Project Manager June 2026

Privacy Notice: Job application Privacy Notice August 2025

About You

We are looking for an organised, proactive and collaborative individual with:

• Experience in project or programme management within healthcare or a related sector
• Strong organisational and leadership skills
• Excellent communication and stakeholder management abilities
• Experience managing multiple priorities and delivering projects to deadlines
• Strong analytical skills and confidence interpreting complex data
• Knowledge of NHS structures, Primary Care Networks and integrated care systems
• Experience producing reports, presentations and governance documentation
• Ability to work independently while managing relationships across multiple organisations
• A commitment to improving patient outcomes and reducing health inequalities

Why Join Us

• Opportunity to work at the forefront of integrated primary care transformation
• A collaborative and supportive working environment
• Professional development and training opportunities
• The chance to make a meaningful impact on services and patient care across Bromley

Additional Information

The role will require travel across Bromley PCN and practice sites as required

If you thrive in a collaborative environment and are passionate about strengthening the primary care workforce, we’d love to hear from you.

To apply Please send your CV and covering letter setting out your suitability for the role to hr@pcwa.co.uk  by 23rd June.

About the Organisation:
Nexus was formed in 2016 with the merging of established local practices in Southwark. We look after a practice population of more than 76,000 patients spread across our 8 sites. Our clinical approach is based on a foundation of clinical excellence, clinical leadership, and clinical governance shaped by the needs and challenges of our local population. We are a well recognised training organisation for future GPs and nurses. We are focused on the learning and development of our clinical and non-clinical staff.

We operate 8 GP Practice sites across north Southwark that are geographically close and well served by local transport hubs at London Bridge, Elephant & Castle and Canada Water. We share a single patient list but our patients are attached to a specific site and are looked after by local multidisciplinary teams which include GPs, Nurses, Physicians Assistants, Paramedics, ANPs and Pharmacists. Our site based teams are supported by Managers and local administration staff. Our GP Partners have overall clinical and administrative responsibility for Nexus Health Group and are supported by a Senior Management Team and centralised HR, IT, clinical administration functions

Nexus works closely with our local PCN and 2 of our GP Partners are PCN clinical directors.

Brief Synopsis of the Role:
– Job Title: Document and Results Management Team Administrator

– Hours: 23 hours per week

– Location: Princess Street Practice but may be required to work across Nexus Health Group

Please note that candidates must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role. Therefore applications requiring visa sponsorship cannot be considered.

Our Document and Results Administrators provide a high level of administrative support to the organisation. You will ensure that incoming and outgoing documents and results are dealt with according to our policies and protocols. The role of this team is crucial to ensure patients are informed of any outcomes of their care as directed by the clinical team.

You Can Read the Full Job Description Here: Nexus-Document-and-Results-Management-Administrator.docx

Duties and Responsibilities:
– Input patient clinical and or social information from external providers into the practice clinical system, adhering to the practice policies and read codes.
– Process all results received adhering to the practice policies and read codes .
– Communicate with doctors on what action to take for certain medical letters.
– Use base knowledge of anatomical and physiological terms to find relevant codes .
– Enter coded information accurately and consistently.

Minimum Job Requirements:
Essential…
– Minimum 3 GCSE grade A C (or equivalent) to include English Language, or relevant experience.
– Background of working in a Health Care setting

How to Apply:
If you wish to apply please do so via this link: https://nexushealthgroup.nhs.uk/2025-application-form

CVs will not be accepted without an application form.

Brief Synopsis of the Role:
Minet Green Health Practice is seeking an experienced, motivated and people-focused Patient Services Manager to lead our patient access team within a busy, well-established GP practice.

This is an excellent opportunity for a confident and approachable leader who enjoys developing teams, supporting high-quality patient care and helping services run effectively within a collaborative primary care environment.

The role is busy, varied and rewarding, requiring resilience, sound judgement and the ability to remain calm under pressure. You will play an important role in supporting staff, maintaining efficient day-to-day operations and contributing to a positive patient experience.

We are looking for someone with leadership experience in administration or patient services, ideally within healthcare, alongside strong communication, organisational and IT skills. You will enjoy working closely with colleagues, supporting service improvement and contributing to a positive team culture.

In return, we offer a supportive and inclusive working environment, opportunities for development and the chance to play an important role within a friendly and ambitious practice team.

Duties and Responsibilities:
-Leading and managing the Patient Services team to deliver a professional, efficient and compassionate service across telephone, online and face-to-face patient access channels

-Overseeing day-to-day operations, staffing, rotas and workflow management to support safe and effective service delivery

-Supporting, motivating and developing staff through recruitment, induction, supervision, appraisals and training

-Managing patient concerns, complaints and challenging situations sensitively and professionally, identifying opportunities for learning and improvement

-Working closely with the senior leadership team to improve patient experience, access, quality and operational performance

-Supporting service improvement, patient engagement activities and implementation of practice priorities

-Taking a hands-on approach to operational management, including supporting front-desk activity where required

-Leading on areas including staff wellbeing, facilities coordination and health and safety compliance

-Supporting delivery of contractual, quality and regulatory requirements including CQC, QOF and enhanced services

-Promoting a positive, inclusive and supportive team culture focused on high standards of patient care and continuous improvement.

Minimum Job Requirements:

• Good standard of education to A-level, diploma level or equivalent experience.
• Experience in a GP practice, healthcare organisation or similar customer-facing operational setting.
• Experience of implementing change, quality improvement or service redesign.
• Excellent communication, customer care, organisation and time management skills.
• Strong IT skills, including use of practice systems and the ability to learn new systems quickly.
• Ability to build rapport and trust, use initiative, maintain confidentiality and work calmly under pressure.
• Ability to prioritise and delegate workload, manage difficult conversations, diffuse conflict, and support, train and motivate others
• Knowledge of good people management practice, including attendance, conduct, supervision and training processes.
• Calm, patient, reliable and honest.
• Emotionally intelligent, tactful, diplomatic and able to work with sensitivity.
• Self-motivated, flexible, adaptable and committed to high standards of patient care and customer service, with a willingness to take a hands-on approach and support reception cover when needed.
• Flexible and willing to adjust working patterns where reasonably required to support service delivery and reception resilience.

Desirable Job Requirements:

• Relevant management qualification or willingness to work towards one.
• Experience of managing staff and leading day-to-day service delivery, performance, safety and quality.
• Ability to analyse reports and audits, take a longer-term view and plan effectively.
• Knowledge of GP systems and the wider primary care environment, including EMIS Web, QOF, enhanced services and CQC requirements.

How to Apply:
Via NHS Jobs

Application Link: https://www.jobs.nhs.uk/candidate/jobadvert/A1321-26-0002

About the Organisation:
Nexus was formed in 2016 with the merging of a number of established local practices in north Southwark.We look after a practice population of 76,000 patients spread across our 9 sites. The overall aim of Nexus Health Group is to provide a clinically excellent service to our patients, recognising the needs of our local population and to provide a learning and developmental environment for our staff. Our clinical approach is based on a foundation of clinical excellence, clinical leadership and clinical governance. We are a well recognised training organisation.

Our 9 sites across north Southwark are geographically close and well served by local transport hubs at London Bridge, Elephant & Castle and Canada Water.We share a single patient list but our patients are attached to a specific site and are looked after by local multidisciplinary teams which include GPs, Nurses, Physicians Associates, Paramedics, ANPs and Pharmacists. These site based teams are supported by Managers and administration staff, as well as centralised HR, IT, Clinical Administration and the Senior Management Team.

All our sites function as traditional practices with a Site Manager and GP partners working in the practice. All sites are involved in GP training and increasingly training the wider AHP team such as nurses and PAs. Nexus works closely with the local PCN with 2 partners as Clinical Directors.

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Brief Synopsis of the Role:
We are looking for a skilled administrator/s with excellent attention to detail and ideally a good working knowledge of the EMIS appointment book to provide a key role within our at scale organisation. This role is critical in ensuring the correct capacity is available to our patients. You will be part of our existing clinical rota administrative team and will receive full induction and training.

Please note that candidates must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role. Therefore applications requiring visa sponsorship cannot be considered.

Job Description PDF – Nexus-Rota-Administrator-JD-

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Duties and Responsibilities:
Ensure the accurate and timely input of the Nexus appointment

book for all clinical teams including attached staff minimum of 6 weeks in advance at all time:

– adding block sessions, meetings, triage, in line with cluster/site/Nexus wide requirements

MONITORING

Proactive day to day appointment book management and monitoring, for example:

– having an overview of the appointments numbers available

– identifying and escalating potential capacity issues to the cluster leads

Be responsible for the approving and management of annual leave of clinical teams in accordance with the annual leave policy

COORDINATION AND EFFECTIVE COMMUNICATION

appointments are clearly marked on the appointment book and communicated to the relevant staff members (i.e. within the rota team, cluster leads, access hub management) around capacity needs.

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Minimum Job Requirements:
Be responsible for the approving and management of annual leave of clinical teams in accordance with the annual leave policy

———————————————————–

How to Apply:
To be considered for the role, please submit an application via our website: https://nexushealthgroup.nhs.uk/2025-application-form

About the Organisation:
The Links Medical Practice is a GP Practice that operates from 2 sites in the Borough of Bromley.
The practice is managed by 4 GP Partners and the Practice Business Manager.
Additional team members are a further 4 GPs, 3 Physicians Associates and 6 members of the nursing team. There are approximately 15 administrative and reception team members. We also actively collaborate with 2 other practices as a Primary Care Network team.
The practice values each other and the skills individuals contribute to the practice both in terms of daily work schedule and the delivering of patient care.

We are also a training practice for medical students and trainee nurses and we offer excellent support and training, the opportunity to gain new skills and knowledge in a friendly learning environment, and an exciting opportunity for someone who is interested in working in a well-established and growing practice.

An excellent opportunity has arisen for a highly motivated individual to join our friendly team.
The applicant(s) will be based at either site – Mottingham site – 198 Court Farm Road, London, SE9 4JS and Downham site – 27 Brook Lane, Bromley, BR1 4PX

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Brief Synopsis of the Role:
The position is permanent, part-time with a flexible shift pattern. Hours of work range between 7:45am – 6:45pm Monday to Friday.
We are seeking a proactive and compassionate Care Coordinator to join our team. This role plays a key part in supporting patients with long-term health conditions by coordinating their regular reviews and ensuring all aspects of their care are delivered by the appropriate clinicians. You will also take responsibility for managing accurate and timely patient registrations.

As a Care Coordinator, you will:

• Manage patient recalls for long-term condition reviews, ensuring patients attend regular check-ups and receive complete care from the relevant healthcare professionals.
• Support patient registrations, ensuring records are accurate and up to date as part of the onboarding process.
• Work with patients, families, and carers to improve understanding of long-term conditions.
• Provide a point of contact for patients to help with queries, appointments, and access to high-quality information about their care options.
• Coordinate and navigate care across services, ensuring patients receive joined-up support from the right professional at the right time.
• Collaborate with GPs and other professionals within the Primary Care Network (PCN) to proactively manage a caseload, including patients with long-term conditions, and refer them appropriately within the team.
• This is a rewarding role for someone who is highly organised, empathetic, and passionate about improving the healthcare experience for patients with ongoing needs.

———————————————————–

Duties and Responsibilities:
– The position is permanent, part-time with a flexible shift pattern.

– Hours of work range between 7:45am – 6:45pm Monday to Friday.
– We are seeking a proactive and compassionate Care Coordinator to join our team. This role plays a key part in supporting patients with long-term health conditions by coordinating their regular reviews and ensuring all aspects of their care are delivered by the appropriate clinicians. You will also take responsibility for managing accurate and timely patient registrations.

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Minimum Job Requirements:
As listed in desirable Job Requirements

———————————————————–

Desirable Job Requirements:

Essential criteria

• Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way.
• Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity.
• Commitment to reducing health inequalities and proactively working to reach people from diverse communities.
• Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential. Ability to communicate effectively, both verbally and in writing, with people, their families, carers, partner agencies and stakeholders.
• Ability to identify risk and assess / manage risk when working with individual.
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the care co-ordinator role e.g. when there is a mental health need requiring a qualified practitioner.
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
• Ability to demonstrate personal accountability, emotional resilience and work well under pressure.
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
• Ability to work flexibly and enthusiastically within a team or on own initiative.
• Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
• Demonstrable commitment to professional and personal development. Proficient in MS Office and web -based services.

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How to Apply:
Please email C.V and covering information to kate.taylor66@nhs.net

About the Organisation:
Nexus was formed in 2016 with the merging of established local practices in Southwark. We look after a practice population of more than 76,000 patients spread across our 8 sites. Our clinical approach is based on a foundation of clinical excellence, clinical leadership, and clinical governance shaped by the needs and challenges of our local population. We are a well recognised training organisation for future GPs and nurses. We are focused on the learning and development of our clinical and non-clinical staff.

We operate 8 GP Practice sites across north Southwark that are geographically close and well served by local transport hubs at London Bridge, Elephant & Castle and Canada Water. We share a single patient list but our patients are attached to a specific site and are looked after by local multidisciplinary teams which include GPs, Nurses, Physicians Assistants, Paramedics, ANPs and Pharmacists. Our site based teams are supported by Managers and local administration staff. Our GP Partners have overall clinical and administrative responsibility for Nexus Health Group and are supported by a Senior Management Team and centralised HR, IT, clinical administration functions

Nexus works closely with our local PCN and 2 of our GP Partners are PCN clinical directors.

———————————————————–

Brief Synopsis of the Role:
Job Title: Fixed Term Patient Service Advisor

Hours: 30 hours per week

Location: Decima Street Surgery and Artesian Health Centre but may be required to work across Nexus Health Group

Closing Date: 15 May 2026

Please note that candidates must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role. Therefore applications requiring visa sponsorship cannot be considered.

If you wish to apply, please complete an application form on our website:https://nexushealthgroup.nhs.uk/2025-application-form

PLEASE NOTE, WE DO NOT ACCEPT CVS.

Our Patient Service Advisors (PSAs) play a crucial role in ensuring our patients and service users are offered consistently high level of care. Our PSAs are often the first person our service users interact with when they visit our GP practices.

———————————————————–

Duties and Responsibilities:
You will…

• Work with the Site Manager to ensure the smooth running of the reception area, and patient waiting areas.
• To greet and assist patients in using our services
• Patient enquiries are handled courteously, efficiently and with empathy.
• Administration tasks are undertaken with due care and attention to details.
• Adhere to Nexus policies and procedures

Main duties of the job

• Deal with patient queries with empathy, respect and dignity
• Signpost patients and staff to appropriate services. Ensuring the Amber and Bypass line is answered as a matter of priority
• Take and records accurate messages and passes on to relevant people.
• Responds appropriately to patients with specific accessibility needs
• Liaise with outside organisations.
• Arrange interpreters, as required
• Direct patients wishing to make a complaint to the appropriate practice procedure.
• Handle queries from complex patients on the amber line
• On a rotational basis provide duty receptionist support to the clinical team
• Handle queries from the bypass line
• To support and develop the care co-ordinator role on a rotational basis
• To provide a professional, courteous and responsive service to our patients, the clinical team and Nexus Health Group management.
• Handle queries appropriately passed over to site from the access hub
• To handle prescription requests at site level on a rotational basis.

Job Description PDF: Nexus-Patient-Services-Advisor

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Minimum Job Requirements:

• GCSE or NVQ Level 2 or equivalent experience.
• Computer literate, including MS word, excel, PowerPoint and Outlook
• Ability to follow practice policies and procedures and ensure that patient paperwork is accurate and prepared in a timely manner to facilitate the smooth running of the practice and delivery of high-quality patient care.

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How to Apply:
Please note that candidates must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role. Therefore applications requiring visa sponsorship cannot be considered.

If you wish to apply, please complete an application form on our website:https://nexushealthgroup.nhs.uk/2025-application-form

PLEASE NOTE, WE DO NOT ACCEPT CVS.

About the Organisation:
Nexus was formed in 2016 with the merging of established local practices in Southwark. We look after a practice population of more than 76,000 patients spread across our 8 sites. Our clinical approach is based on a foundation of clinical excellence, clinical leadership, and clinical governance shaped by the needs and challenges of our local population. We are a well recognised training organisation for future GPs and nurses. We are focused on the learning and development of our clinical and non-clinical staff.

We operate 8 GP Practice sites across north Southwark that are geographically close and well served by local transport hubs at London Bridge, Elephant & Castle and Canada Water. We share a single patient list but our patients are attached to a specific site and are looked after by local multidisciplinary teams which include GPs, Nurses, Physicians Assistants, Paramedics, ANPs and Pharmacists. Our site based teams are supported by Managers and local administration staff. Our GP Partners have overall clinical and administrative responsibility for Nexus Health Group and are supported by a Senior Management Team and centralised HR, IT, clinical administration functions

Nexus works closely with our local PCN and 2 of our GP Partners are PCN clinical directors.

———————————————————–

Brief Synopsis of the Role:
– Job Title: Fixed Term Patient Service Advisor

– Hours: 22 hours per week

– Location: Princess Street Practice but may be required to work across Nexus Health Group

– Closing Date: 19 May 2026

– Please note that candidates must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role. Therefore applications requiring visa sponsorship cannot be considered.

– If you wish to apply, please complete an application form on our website: https://nexushealthgroup.nhs.uk/2025-application-form

* PLEASE NOTE, WE DO NOT ACCEPT CVS *

———————————————————–

Duties and Responsibilities:
Our Patient Service Advisors (PSAs) play a crucial role in ensuring our patients and service users are offered consistently high level of care. Our PSAs are often the first person our service users interact with when they visit our GP practices.

You will…

• Work with the Site Manager to ensure the smooth running of the reception area, and patient waiting areas.
• To greet and assist patients in using our services
• Patient enquiries are handled courteously, efficiently and with empathy.
• Administration tasks are undertaken with due care and attention to details.
• Adhere to Nexus policies and procedures

Main duties of the job

• Deal with patient queries with empathy, respect and dignity
• Signpost patients and staff to appropriate services. Ensuring the Amber and Bypass line is answered as a matter of priority
• Take and records accurate messages and passes on to relevant people.
• Responds appropriately to patients with specific accessibility needs
• Liaise with outside organisations.
• Arrange interpreters, as required
• Direct patients wishing to make a complaint to the appropriate practice procedure.
• Handle queries from complex patients on the amber line
• On a rotational basis provide duty receptionist support to the clinical team
• Handle queries from the bypass line
• To support and develop the care co-ordinator role on a rotational basis
• To provide a professional, courteous and responsive service to our patients, the clinical team and Nexus Health Group management.
• Handle queries appropriately passed over to site from the access hub
• To handle prescription requests at site level on a rotational basis.

Job Description PDF: Nexus-Patient-Services-Advisor

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Minimum Job Requirements:
– GCSE or NVQ Level 2 or equivalent experience.
– Computer literate, including MS word, excel, PowerPoint and Outlook

———————————————————–

How to Apply:
If you wish to apply, please complete an application form on our website: https://nexushealthgroup.nhs.uk/2025-application-form

PLEASE NOTE, WE DO NOT ACCEPT CVS.

We are seeking a highly organised and detail-oriented individual to join our finance team as a Finance Assistant.

This role is an excellent opportunity for someone with strong analytical skills and a high level of accuracy to develop their experience within a structured finance function. The successful candidate will support the day-to-day financial operations of the organisation, ensuring processes are completed efficiently, accurately, and in line with internal controls.

If you thrive in a collaborative environment and are passionate about strengthening the primary care workforce, we’d love to hear from you.

– Job Description: PCWA JD Finance Assistant April 2026

– Privacy Notice: Job application Privacy Notice August 2025

Please send your CV and covering letter setting out your suitability for the role to hr@pcwa.co.uk by 30^th April . Interviews will take place week beginning 4^th May 2026.

About the Organisation:
Nexus was formed in 2016 with the merging of established local practices in Southwark. We look after a practice population of more than 76,000 patients spread across our 8 sites. Our clinical approach is based on a foundation of clinical excellence, clinical leadership, and clinical governance shaped by the needs and challenges of our local population. We are a well recognised training organisation for future GPs and nurses. We are focused on the learning and development of our clinical and non-clinical staff.

We operate 8 GP Practice sites across north Southwark that are geographically close and well served by local transport hubs at London Bridge, Elephant & Castle and Canada Water. We share a single patient list but our patients are attached to a specific site and are looked after by local multidisciplinary teams which include GPs, Nurses, Physicians Assistants, Paramedics, ANPs and Pharmacists. Our site based teams are supported by Managers and local administration staff. Our GP Partners have overall clinical and administrative responsibility for Nexus Health Group and are supported by a Senior Management Team and centralised HR, IT, clinical administration functions

Nexus works closely with our local PCN and 2 of our GP Partners are PCN clinical directors.

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Brief Synopsis of the Role:
We are looking for an Fixed Term Access Hub Coordinator to join our team at the Harold Moody Health Centre.

– Hours: 37.5 hours

– Site: Harold Moody Health Centre SE17 2GN

– Salary : £12.88 per hour

– CVs will not be accepted without an application form

Please note, the post holder might require to do early shifts depending on business needs.

Please note that candidates must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role. Therefore applications requiring visa sponsorship cannot be considered.

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Job Description: Nexus-Access-Hub-Coordinator

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Duties and Responsibilities:
It is the role of the Nexus Access Hub Coordinators to assist our patients to access our services in the most effective way possible. To facilitate this the postholder will undertake the following:

– Greet and assist patients in using our services
– Handle Patient enquiries courteously, efficiently and with empathy.
– Undertake administrative tasks with care and attention to details.
– Understand and work with the team to meet the key performance indicators for this role.

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Minimum Job Requirements:
– GCSE or NVQ Level 2 or equivalent experience
– Computer literate, including MS word, excel, PowerPoint and Outlook
– Experience of providing support to patients and work colleagues

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Desirable Job Requirements:
– Ability to follow set work programmes to support practice performance e.g. run searches and recall programmes to meet public health targets
– Experience of managing communication with the public and work colleagues and ability to communicate appropriately at all times, both verbally and in written communications

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How to Apply:
If you wish to apply please do so via this link: https://nexushealthgroup.nhs.uk/2025-application-form

CVs will not be accepted without an application form.

About the Organisation:
Nexus was formed in 2016 with the merging of established local practices in Southwark. We look after a practice population of more than 76,000 patients spread across our 8 sites. Our clinical approach is based on a foundation of clinical excellence, clinical leadership, and clinical governance shaped by the needs and challenges of our local population. We are a well recognised training organisation for future GPs and nurses. We are focused on the learning and development of our clinical and non-clinical staff.

We operate 8 GP Practice sites across north Southwark that are geographically close and well served by local transport hubs at London Bridge, Elephant & Castle and Canada Water. We share a single patient list but our patients are attached to a specific site and are looked after by local multidisciplinary teams which include GPs, Nurses, Physicians Assistants, Paramedics, ANPs and Pharmacists. Our site based teams are supported by Managers and local administration staff. Our GP Partners have overall clinical and administrative responsibility for Nexus Health Group and are supported by a Senior Management Team and centralised HR, IT, clinical administration functions

Nexus works closely with our local PCN and 2 of our GP Partners are PCN clinical directors.

Brief Synopsis of the Role:
Hours: 18 hours per week

Location: Princess Street Practice but may be required to work across Nexus Health Group.

If you wish to apply please do so here.

CVs will not be accepted without an application form.

Please note that candidates must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role. Therefore applications requiring visa sponsorship cannot be considered.

Our Document and Results Administrators provide a high level of administrative support to the organisation. You will ensure that incoming and outgoing documents and results are dealt with according to our policies and protocols. The role of this team is crucial to ensure patients are informed of any outcomes of their care as directed by the clinical team.

Duties and Responsibilities:
Main duties of the job
Input patient clinical and or social information from external providers into the practice clinical system, adhering to the practice policies and read codes.
Process all results received adhering to the practice policies and read codes .
Communicate with doctors on what action to take for certain medical letters.
Use base knowledge of anatomical and physiological terms to find relevant codes .
Enter coded information accurately and consistently.

Minimum Job Requirements:
Essential
Minimum 3 GCSE grade A C (or equivalent) to include English Language, or relevant experience.
Background of working in a Health Care setting.

Desirable Job Requirements:
Please see Job description: Nexus-Document-and-Results-Management-Administrator.docx

How to Apply:
If you wish to apply please do so here.

CVs will not be accepted without an application form.

Please note that candidates must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role. Therefore applications requiring visa sponsorship cannot be considered.

About the Organisation:
Nexus was formed in 2016 with the merging of established local practices in Southwark. We look after a practice population of more than 76,000 patients spread across our 8 sites. Our clinical approach is based on a foundation of clinical excellence, clinical leadership, and clinical governance shaped by the needs and challenges of our local population. We are a well recognised training organisation for future GPs and nurses. We are focused on the learning and development of our clinical and non-clinical staff.

We operate 8 GP Practice sites across north Southwark that are geographically close and well served by local transport hubs at London Bridge, Elephant & Castle and Canada Water. We share a single patient list but our patients are attached to a specific site and are looked after by local multidisciplinary teams which include GPs, Nurses, Physicians Assistants, Paramedics, ANPs and Pharmacists. Our site based teams are supported by Managers and local administration staff. Our GP Partners have overall clinical and administrative responsibility for Nexus Health Group and are supported by a Senior Management Team and centralised HR, IT, clinical administration functions

Nexus works closely with our local PCN and 2 of our GP Partners are PCN clinical directors.

Brief Synopsis of the Role:
Our Patient Service Advisors (PSAs) play a crucial role in ensuring our patients and service users are offered consistently high level of care. Our PSAs are often the first person our service users interact with when they visit our GP practices.

You will

Work with the Site Manager to ensure the smooth running of the reception area, and patient waiting areas.

To greet and assist patients in using our services

Patient enquiries are handled courteously, efficiently and with empathy.

Administration tasks are undertaken with due care and attention to details.

Adhere to Nexus policies and procedures

Duties and Responsibilities:
Main duties of the job
Deal with patient queries with empathy, respect and dignity

Signpost patients and staff to appropriate services. Ensuring the Amber and Bypass line is answered as a matter of priority

Take and records accurate messages and passes on to relevant people.

Responds appropriately to patients with specific accessibility needs

Liaise with outside organisations.

Arrange interpreters, as required

Direct patients wishing to make a complaint to the appropriate practice procedure.

Handle queries from complex patients on the amber line

On a rotational basis provide duty receptionist support to the clinical team

Handle queries from the bypass line

To support and develop the care co-ordinator role on a rotational basis

To provide a professional, courteous and responsive service to our patients, the clinical team and Nexus Health Group management.

Handle queries appropriately passed over to site from the access hub

To handle prescription requests at site level on a rotational basis.

Job Description PDF: Nexus-Patient-Services-Advisor

Minimum Job Requirements:
Essential
GCSE or NVQ Level 2 or equivalent experience.
Computer literate, including MS word, excel, PowerPoint and Outlook
Ability to follow practice policies and procedures and ensure that patient paperwork is accurate and prepared in a timely manner to facilitate the smooth running of the practice and delivery of high-quality patient care

Desirable Job Requirements:
None

How to Apply:
Please note that candidates must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role. Therefore applications requiring visa sponsorship cannot be considered.

If you wish to apply, please complete an application form on our website:https://nexushealthgroup.nhs.uk/2025-application-form

About the Organisation:
We are seeking an experienced General Practice Manager to join our positive, friendly and well established training practice in thriving Camberwell. Applicants must have previous management experience within general practice.
You will work closely with two supportive GP Partners and a diverse clinical team, including salaried GPs, pharmacists and advanced nurse practitioners. Our excellent administrative and reception teams form a strong foundation for high quality patient care.

About the Practice
• Patient list size: ~6,800
• CQC rating: Good (2016)
• Team of 15 staff members
• Collaborative partnership with regular communication and bi monthly meetings, where the post holder will play a key role
• Member of South Southwark PCN (5 practices working together to improve community health and reduce inequalities)
• Part of the Improving Health Federation, known for innovation and forward thinking initiatives across South East London

Brief Synopsis of the Role:
The ideal candidate will bring:
• A positive, approachable manner and strong communication skills
• Proven leadership experience within general practice
• Confidence in HR management, team leadership and regulatory compliance
• Experience in premises/estates management
• A calm, adaptable and solutions focused approach
• Strong organisational and process driven working style

Duties and Responsibilities:
See job description: PM-job-description

Minimum Job Requirements:
See job description: PM-job-description

Desirable Job Requirements:

See job description: PM-job-description

How to Apply:
Email to Julie Tullett – Practice Manager – julietullett@nhs.net

About the Organisation:
The Lister Primary Care, also known as Dr Aru and Partners, is a well-established inner-city GP practice serving the diverse community of Peckham.
We currently provide primary healthcare services to approximately 9,500 registered patients residing in the Peckham area. Our practice is conveniently located on Peckham High Road, just a five-minute walk from Peckham Rye Station and two minutes from Peckham Library, making us highly accessible to our local population.
We are a respected teaching practice with a strong reputation for delivering high-quality, patient-centred care. Our multidisciplinary team consists of:
• 5 GPs
• 1 Practice Nurse
• 2 Clinical Pharmacists
• 2 Healthcare Assistants
• 12 Administrative and Support Staff
We utilise the EMIS Web clinical system to ensure efficient, safe, and integrated patient care.
The practice is a high achiever in QOF (Quality and Outcomes Framework) and has been rated “Good” by the Care Quality Commission (CQC), reflecting our commitment to clinical excellence, governance, and continuous improvement.
We remain dedicated to meeting the evolving health needs of our community while maintaining high standards of care, accessibility, and innovation.

Brief Synopsis of the Role:
Operational Management
Financial Management with business manager
Human Resources Management
Governance, Compliance & Quality
Patient Services & Experience
Strategic Development

Duties and Responsibilities:
Please check the JD: Practice-Manager-Job-Description

Minimum Job Requirements:
• Significant management experience, ideally within primary care or healthcare
• Strong leadership, organisational, and problem-solving skills
• Excellent communication and interpersonal skills
• Sound financial and budgeting knowledge
• Knowledge of Manx Care primary care systems and regulations
• Ability to manage multiple priorities and work under pressure
• High level of integrity, professionalism, and confidentiality

Desirable Job Requirements:
• Previous experience as a Practice Manager in a GP surgery
• Management qualification (e.g. ILM, CMI, or equivalent)
• Knowledge of clinical systems
• Understanding of CQC inspection processes

How to Apply:
Please apply by email to the partners with a covering letter and CV to: souccg.draruspractice@nhs.net or by post to : Lister Primary Care Centre, 101 Peckham Road, London, SE15 5LJ

About the Organisation:
The Lewisham Care Partnership (TLCP) is a patient-centred, values-driven GP partnership committed to delivering safe, high-quality care while fostering a supportive and inclusive workplace.

TLCP promotes a culture where equality, diversity and inclusion are embedded in everyday practice. Patients and staff are treated with dignity and respect, with equality of opportunity encouraged across recruitment, development and career progression.

The organisation places strong emphasis on safety, wellbeing and confidentiality, ensuring staff work in a secure environment and uphold high standards of data protection and patient privacy. Everyone shares responsibility for health and safety, security, and professional conduct.

TLCP values quality and continuous improvement, encouraging staff to suggest improvements, share good practice and contribute to better service delivery. Collaborative, multidisciplinary working is central to how teams operate, supported by clear communication.

Staff benefit from a structured induction programme, ongoing training and development, and access to learning opportunities that support career growth. TLCP also encourages a healthy work life balance and supports staff to take their full annual leave entitlement.

Overall, TLCP offers a professional, supportive and forward-thinking environment where staff are valued and encouraged to make a meaningful impact on patient care.

Role Information:

Brief Synopsis of the Role:
To support the efficient management and operations of the site team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the Site.

To provide support in the provision of a Human Resources service to TLCP. To take responsibility for specific areas of work within TLCP both Operationally and Human Resources related.

Duties and Responsibilities:
Primary Responsibilities TLCP Operations and Human Resources Administrator
The following are the core responsibilities of the TLCP Operations and Human Resources Administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Human Resources tasks will include:
a. Advertising posts
b. Assist in developing job descriptions and person specifications
c. Arranging/conducting interview dates
d. Obtaining CVs
e. Sending out unsuccessful letters to applicants
f. Offer letter of position including terms and conditions
g. Assist manager in issuing of work contracts
h. Organise and process DBS checks for new recruits and current staff as appropriate
i. New starter checks e.g. obtaining bank details, P45, next of kin.
j. References obtaining
k. Coordination of Induction of new staff
l. Organise exit interviews and assist if appropriate/required
m. Arrange staff events- i.e. Christmas party
n. Assist in creating new or updating existing HR policies
o. Liaison with TLCP HR support provider in employment law
p. Keeping up to date records on colleagues on HR Software
q. Assist with HR reporting and data analysis as needed e.g. absence- holidays, sick leave, etc.
r. Managing and recording staff mandatory training log
s. Assisting line managers in the management of sickness absence.
t. Assisting line managers in non-complex disciplinary cases
u. Assisting managers in the early stages of the employee grievances
v. To assist managers in handling disciplinary cases, including participation in the investigation of cases as allocated by the HR Manager. To participate in hearing first stage minor offence disciplinary cases in accordance with TLCP procedure.
w. To assist with Managers to achieve a positive employee relations environment and to resolve issues constructively as requested

Minimum Job Requirements:
Qualifications
GCSE English (C or above) and at least three others

Experience
Experience of working with the general public
Experience of administrative duties
Experience of working in a healthcare setting

Other requirements
Flexibility to work outside of core office hours
Disclosure Barring Service (DBS) check
Maintain confidentiality at all times

Skills
Excellent communication skills (written and oral)
Strong IT skills (generic)
Clear, polite telephone manner
Competent in the use of Office and Outlook
Effective time management (planning and organizing)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving and analytical skills
Ability to follow policy and procedure

Personal Qualities
Polite and confident
Flexible and cooperative
Motivated
Initiative and judgement (knowing when to ask for help)
Forward thinker
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure

Other requirements
Flexibility to work outside of core office hours
Disclosure Barring Service (DBS) check
Maintain confidentiality at all times

Desirable Job Requirements:
Qualifications
Educated to A-level/equivalent or higher, with relevant experience
AMSPAR qualification
NVQ Level 2 in Health and Social Care
Leadership and/or management qualification

Experience
Experience of leading/managing a team
Experience of providing appraisal writing and staff development

Skills
EMIS/System One/Vision user skills

How to Apply:
NHS Jobs

Application Link: https://www.jobs.nhs.uk/candidate/jobadvert/U0101-26-0003

About the Organisation:
We are 8 doctor general practice based in South East London. The premises are modern and spacious with good facilities to enable the provision of care to a multicultural patient population.

Brief Synopsis of the Role:
We are seeking an enthusiastic, flexible and experienced Receptionist to join our friendly & professional practice team on a full-time/part -time basis.
The successful applicant is expected to have relevant proven experience in the NHS, within a GP Surgery environment.

Good communication skills with the ability to work both independently and closely as part of a team are expected. Knowledge of EMIS Web will be an advantage.

Salary is negotiable depending on qualifications and experience.

Duties and Responsibilities:
Main duties of the job
Overview
It is the role of the receptionist to oversee the whole of the reception area and associated duties. You will report directly to the Practice Manager and work as a member of the reception team to assist in the smooth running of the surgery. You will also be required to undertake and oversee any new initiatives or procedures, and to ensure that current practice policies are maintained and adhered to.

The job requires a certain amount of flexibility and all staff must be prepared to take on additional duties or relinquish existing duties in order to maintain the smooth running of this practice. The practice reserves the right to re-distribute duties and functions amongst members of staff from time to time, and requests for such changes shall not be reasonably refused.

In addition to the tasks set out below, the receptionist should undertake any other duties necessary to the smooth running of the practice and falling within what might reasonably be considered to be receptionists duties.

Minimum Job Requirements:
Personal Qualities
Professional
Good communication skills
Ability to cope under pressure
Reliable
Flexible
Punctual
Understanding the need for confidentiality
Ability to take accurate messages.
Ability to work independently or as part of a team.
Good IT skills

Desirable Job Requirements:
Desirable criteria
Experience of working in a GP practice

How to Apply:
Please send CV
Syeda Islam
syeda.islam@nhs.net
02072526272