Our Business Administration Diplomas (Level 2 and Level 3) are designed for professionals working in – or looking to move into – administrative roles in healthcare and beyond. Delivered in partnership with City & Guilds, these qualifications help you build confidence, enhance your day-to-day capabilities, and prepare for more senior roles.
City & Guilds
Develop your skills. Shape your future.
Programme overview
Qualification: City & Guilds Diploma in Business Administration
Levels Offered: Level 2 and Level 3
Delivery: Self-directed study with tutor support
Format: Online learning, one in-person study day
Duration: Up to 12 months
Location: South East London Workforce Development Hub
Course Leader & Tutor: Theresa Frostick
Who is this for?
Level 2:
Perfect if you’re starting out or currently working in a business support role. Build core admin skills, grow your confidence, and develop professional independence.
Non-Clinical Roles:
Ideal if you’ve been in an admin role for some time and want to step into leadership. Learn to manage others, lead improvements, and support strategic operations.
What you’ll learn
Both levels include core and optional modules, with topics such as:
- Communication (written and verbal)
- Document production and information management
- Administrative services and office systems
- Diary and travel management
- Customer service and digital marketing
- Team working and personal development (Level 2)
- Leadership, project work and business principles (Level 3)
Qualification Structure
Level 2
- 45 total credits
- 6 mandatory units (21 credits)
- Optional units (24 credits), tailored to your interests and role
Level 3
- 58 total credits
- 5 mandatory units (27 credits)
- Optional units (31 credits), offering more advanced business and management knowledge
A breakdown of available units and learning outcomes is provided in the course pack.
Entry Requirements
There are no formal qualifications required, but you must:
- Be employed at the time of applying
- Have support from your manager
- Be committed to self-directed study with tutor check-ins
- Attend one in-person study day during the year
Learning & Assessment
You’ll study at your own pace using:
- Online presentations and activities
- Tutor support and feedback
- Worksheets, reports, presentations, and workplace observations
- E-portfolio submission with feedback within 15 working days
Where This Can Take You
Depending on your current role, this qualification can support your progression into roles such as:
- Receptionist
- Administrator
- Secretary
- Personal Assistant
- Office Supervisor
- Team Leader
- Manager
- Higher-level apprenticeships in business or management
Ready to apply? Download the application pack and return your completed form via email.
Email your completed form to: Theresa.frostick1@nhs.net
FAQ
How long does the course take to complete?
Do I need to attend in person?
Yes — there is one required in-person study day per year. All other learning is remote.
Is there any cost?
The course is fully funded by SELWDH. However, if you don’t complete within the 12-month window, your employer may be required to pay the registration fee for an extension.
Can I do this around my work schedule?
Yes. The course is self-paced and can be completed alongside your job. We recommend speaking to your manager about study time and flexibility during work hours.
What if I need extra support?
Additional support is available for learners with disabilities, health conditions or learning differences. Please contact the course leader early so reasonable adjustments can be made.
What happens if I fail an assessment?
You’ll receive feedback and have the opportunity to resubmit your work. Your tutor will support you throughout.