Navigating the complexities of primary care has never been easier. SELWDH’s Primary Care Support Program is designed by professionals who understand the challenges of working within the NHS. Whether you’re facing workforce shortages, administrative inefficiencies, or compliance issues, we’re here to provide practical, tailored solutions. Each solution is informed by real-world experience, ensuring relevance and effectiveness.
Primary Care Support Team
Tailored Support to Strengthen Practices and Drive Results
Workforce Planning
Our Workforce Planning support offers both strategic and practical solutions tailored to primary care’s current and future staffing needs. We conduct a comprehensive analysis to assess current workforce, skill mix, training gaps, and forecast future demands. Alongside this, we help practices enhance recruitment and retention strategies—covering processes such as advertising, interviewing, onboarding, appraisal, absence management, wellbeing, and succession planning. Where appropriate we integrate apprenticeships and placements, supporting continuity of service and leadership through proactive workforce development.
New Ways of Working
In the New Ways of Working stream, we help redefine practice operations by introducing innovative care models tailored to patient needs through data-driven insights. We support the rollout of remote and hybrid working frameworks—ensuring strong governance for safety and collaboration—and promote interdisciplinary team integration to optimise skill mix and patient experience. Our team also trains staff and senior management in communication strategies to ensure smooth adoption of new working methods.
Streamlining Processes
Our process improvement support focuses on simplifying and strengthening your practice’s operations. We work with your team to map workflows, identify inefficiencies and bottlenecks, and implement solutions such as digital tools, effective delegations, and standardised protocols. By reducing administrative burden and improving task flow, we help you deliver care more efficiently and free up capacity for both staff and patients.
CQC Support
With CQC Support, we guide your practice toward excellence in regulatory compliance. Our offer includes full CQC readiness assessments, policy and procedure development, mock inspections, and hands-on action planning. We cover areas like infection control, staffing & training, premises safety, governance, leadership, quality improvement, and patient engagement—preparing your team to confidently face inspections and continuously elevate standards.
Financial Strategy
Our Financial Strategy support equips practices with robust business planning and financial oversight. We review income streams, expenditure, cost pressures and budgeting processes. Leveraging commercial and NHS experience, we help you optimise resource allocation, analyse service profitability, and strengthen financial resilience—ensuring your practice remains sustainable and well-managed.
Patient Experience
In the Patient Experience stream, we empower your practice to place patients at the heart of care. Through data collection—surveys, feedback, waiting time analysis—we help you identify improvement opportunities. Our support includes staff training in communication and customer care, streamlining appointment systems, reducing wait times, and refining patient touchpoints to boost satisfaction and strengthen relationships.
Strategic Development
Our Strategic Development work builds future-ready primary care systems. We support your organisation in shaping vision and strategy across local networks or federations. We aid in long‑term planning, risk assessment, service expansion, and collaboration across integrated care systems. This work positions your practice or PCN for innovation, resilience, and sustained impact.
Practice Management & Team Support
We provide comprehensive support to enhance practice management and team leadership. Whether you need mentoring for practice managers or coaching for administrative and clinical leads, we offer structured training and advisory services. Areas covered include change management, performance frameworks, wellbeing, and leadership development—all designed to strengthen your team and improve day-to-day operations.
Emergency Support Team
Our Emergency Support Team is ready to provide rapid-response assistance during crises—such as staff shortages, system outages, or sudden service pressure. We deploy experts to review the situation, implement temporary solutions, triage workload, adapt processes quickly, and support recovery planning. Our aim is to stabilise services quickly and build resilience against future disruptions.
Why work with the PCST?
SELWDH stands out in primary care support by combining deep expertise with real-world experience.
Our team has worked within primary care, allowing us to create practical solutions that meet the unique
needs of healthcare practices.
Make a referral
Please download and complete the practice information sheet and return to pcst@pcwa.co.uk.
This should detail the nature of your current problem, the impact you feel this is having and the outcomes that you would like to achieve with support from SELWDH. This information will help to ensure your request is handled by the most appropriate team.
Expert-led solutions grounded in primary care experience
Tailored support to meet your practice’s specific needs
Proven impact on efficiency, compliance, and patient care
FAQ
How do you customise solutions for each practice?
What outcomes can we expect from the program?
Improved efficiency, better compliance, and enhanced patient care are some of the key outcomes practices achieve.
Is support available for small practices?
Yes, our services are scalable and designed to benefit practices of all sizes.
We’re seeing a rise in patient complaints, can you help us improve patient experience?
Yes, we specialise in enhancing patient experience through data-driven strategies. We’ll assess your patient interaction processes, identify areas for improvement, and help implement changes that improve communication, reduce wait times, and boost patient satisfaction.