Leading Patient Experience & Complaint Resolution

PCN Leaders Conference

Don’t Get Caught Out: Completing eDeC Correctly and Staying Contract-Compliant

PartnerUP – Unlocking Potential for Future Partners and Clinical Leaders

ManageUP – Unlocking Potential for Practice Managers and Primary Care Leaders

SEL Lead Educator Launch

CQC Essentials for Managers

Aspiring to Practice Management

The Essentials of Practice Management

Mastering Total Triage at Scale : PCN Models for Managing Triage

Mastering Total Triage : Using Risk Segmentation

Mastering the Switch – Keeping Everyone on Board!

Sustainable Success: Enhancing Practice Income While Elevating Patient Care

Changes to GP Contract- Supporting Practices and PCNs

The 10 Year Health Plan

Getting the Basics Right: Call and Recall

Improving Access and Capacity: Learning from Examples

Talk, Don’t Type- Voice Recording Tools and What You Need to Know

Learning from health and well- being qof and the staff surveys in SEL

Employee Retention

Challenging Conversations for Reception Managers

Leading Your Team to Better Service Standards

Complaint Management

Employee Retention

Financial Management

HR & Employment Law Update

Challenging Conversations for Reception Managers

HR and Employment Law Update

Challenging Conversations for Reception Managers

Complaint Management

Financial Management

Leading Your Team to Better Service Standards

Designing Efficient Workflows in Primary Care: Focus on Docman and Pathology Solutions

Sustainability in Primary Care

QOF Last Minute Wins

Coaching Skills for Clinical and Operational Leaders

Leadership Across Cultures: Inclusive and Culturally Competent Leadership

GP Contract Update